IT Infrastructure and Services Lead

ZipRecruiter; Penarth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A telecommunications SME in Penarth is seeking an IT Infrastructure and Services Lead. This hands-on leadership role involves designing IT solutions and engaging clients in pre-sales activities. The successful candidate will lead the development of new IT managed services while ensuring exceptional customer service and project delivery standards.

Benefits

Performance Bonuses

Enterprise Management Incentive Options

Qualifications

• Strong technical background in cloud services and network infrastructure.
• Experience in client-facing roles translating business requirements.
• Excellent communication and proactive solutions-driven mindset.

Responsibilities

• Engage in pre-sales technical discussions and scope client requirements.
• Manage implementation of services like Microsoft 365 and Azure.
• Lead technical reviews and coordinate with internal/external teams.

Skills

Customer Service

Technical Delivery

Business Development

Problem Solving

Communication

Education

Bachelor's degree in a relevant field

Tools

Microsoft 365

Microsoft Azure

Cyber Security Solutions

Job description

Job Description

IT Infrastructure and Services Lead- Telecommunications SME in Penarth, South Wales

Salary: £35,000 - £45,000 per annum + Bonus (all negotiable based on experience and fit)

Location: Penarth (CF64)

Working Pattern: 5 days a week in the office (some flexibility upon request)

Our client is a well-established telecommunications SME based in Penarth, South Wales, with a loyal and growing client base. As part of their ongoing expansion, they are now launching a new portfolio of IT managed services. With strong foundations in place and a market primed for growth, they are seeking a motivated and technically skilled individual to lead the design, development, and delivery of modern IT infrastructure solutions across cloud and on-premise environments.

About the Role

This is a hands-on, client-facing leadership role that blends technical delivery with business development. As the IT Infrastructure and Services Lead, you will take ownership of service design, pre-sales consultancy, implementation, and client success. You'll work closely with existing clients to scope and deliver tailored IT solutions that align with their business objectives, while helping to shape and grow a new business unit within a trusted company.

Your responsibilities will include

• Engaging in pre-sales technical discussions, scoping out client requirements, and crafting tailored solutions.
• Delivering and managing the implementation of services such as Microsoft 365, Microsoft Intune, Microsoft Azure, Cyber Security and more.
• Providing expert guidance throughout the lifecycle of projects, from initial engagement to final delivery.
• Leading technical reviews with clients, ensuring that all solutions meet their needs.
• Collaborating with both internal teams and external stakeholders to ensure successful project delivery.
• Identifying and driving new business opportunities within their established client base, expanding the services offered

What we are looking for

• A strong technical background ideally in cloud services and network infrastructure
• Experience in client-facing roles with the ability to translate business requirements into effective technical solutions.
• Excellent communication skills and a proactive, solutions-driven mindset
• Self-starter with the ability to manage multiple projects and priorities
• A passion for delivering exceptional customer service while driving innovation

Essential Experience

Microsoft 365

• Exchange Online
• Microsoft Teams
• OneDrive for Business
• SharePoint Online

Security Solutions

• Microsoft Defender for Business
• Cyber Essentials

Networking

• Business-grade routers/switches
• VPN configuration and remote access

Nice to have Experience

Cloud Infrastructure - Microsoft Azure

• Virtual Machines (VMs)
• Azure Active Directory
• Azure Backup and Azure Storage

Device Management

• Microsoft Intune

Business Continuity & Disaster Recovery

• Azure Site Recovery
• Automated Backup Solutions

On-Premise Solutions (When Necessary)

• Windows Server Essentials

Why Consider This Opportunity?

This is a rare opportunity to lead in shaping a new service division within a respected and growing business. You'll work with a loyal client base, a collaborative team, and a leadership group open to innovation. With potential performance bonuses and future EMI (Enterprise Management Incentive) options, this role offers excellent long-term career and financial growth.

Ready to Apply?

If you're a technically strong, customer-focused professional looking to step into a leadership role with real impact, we want to hear from you.

Submit your CV today to be considered