IT Infrastructure and Services Lead

JR United Kingdom; Penarth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A well-established telecommunications SME in Penarth is seeking an IT Infrastructure and Services Lead to spearhead the design and delivery of modern IT solutions. This hands-on, client-facing role offers a unique opportunity to shape a new service division, with a focus on cloud and on-premise environments. The ideal candidate will possess strong technical skills, experience in client engagement, and a passion for delivering exceptional customer service.

Benefits

Performance bonuses

Future EMI options

Qualifications

• Strong technical background in cloud services and network infrastructure.
• Experience in client-facing roles translating business needs into technical solutions.
• Excellent communication skills and proactive mindset.

Responsibilities

• Lead service design and implementation of IT infrastructure solutions.
• Engage in pre-sales discussions and scope client requirements.
• Manage multiple projects and ensure successful delivery.

Skills

Cloud services

Network infrastructure

Client engagement

Communication

Project management

Tools

Microsoft 365

Microsoft Azure

Cyber Security

VPN configuration

Job description

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IT Infrastructure and Services Lead, penarth

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Client:

Sadler Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

IT Infrastructure and Services Lead- Telecommunications SME in Penarth, South Wales

Salary: £35,000 - £45,000 per annum + Bonus (all negotiable based on experience and fit)

Working Pattern: 5 days a week in the office (some flexibility upon request)

Our client is a well-established telecommunications SME based in Penarth, South Wales, with a loyal and growing client base. As part of their ongoing expansion, they are now launching a new portfolio of IT managed services. With strong foundations in place and a market primed for growth, they are seeking a motivated and technically skilled individual to lead the design, development, and delivery of modern IT infrastructure solutions across cloud and on-premise environments.

About the Role

This is a hands-on, client-facing leadership role that blends technical delivery with business development. As the IT Infrastructure and Services Lead, you will take ownership of service design, pre-sales consultancy, implementation, and client success. You'll work closely with existing clients to scope and deliver tailored IT solutions that align with their business objectives, while helping to shape and grow a new business unit within a trusted company.

Your responsibilities will include

• Engaging in pre-sales technical discussions, scoping out client requirements, and crafting tailored solutions.
• Delivering and managing the implementation of services such as Microsoft 365, Microsoft Intune, Microsoft Azure, Cyber Security and more.
• Providing expert guidance throughout the lifecycle of projects, from initial engagement to final delivery.
• Leading technical reviews with clients, ensuring that all solutions meet their needs.
• Collaborating with both internal teams and external stakeholders to ensure successful project delivery.
• Identifying and driving new business opportunities within their established client base, expanding the services offered

What we are looking for

• A strong technical background ideally in cloud services and network infrastructure
• Experience in client-facing roles with the ability to translate business requirements into effective technical solutions.
• Excellent communication skills and a proactive, solutions-driven mindset
• Self-starter with the ability to manage multiple projects and priorities
• A passion for delivering exceptional customer service while driving innovation

Microsoft 365

• Exchange Online
• Microsoft Teams
• OneDrive for Business
• SharePoint Online

Security Solutions

Networking

• Business-grade routers/switches
• VPN configuration and remote access

Nice to have Experience

Device Management

Business Continuity & Disaster Recovery

• Automated Backup Solutions

On-Premise Solutions (When Necessary)

Why Consider This Opportunity?

This is a rare opportunity to lead in shaping a new service division within a respected and growing business. You'll work with a loyal client base, a collaborative team, and a leadership group open to innovation. With potential performance bonuses and future EMI (Enterprise Management Incentive) options, this role offers excellent long-term career and financial growth.

Ready to Apply?

If you're a technically strong, customer-focused professional looking to step into a leadership role with real impact, we want to hear from you.