IT Infrastructure Analyst

Omnes Healthcare Limited; Manchester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

NHS Discount

Employee Assistance Programme

Sick pay

Life insurance

Healthcare cash plan

Cycle to work

Job summary

Omnes Healthcare Limited is seeking an IT Infrastructure Analyst to own and enhance our Microsoft-based infrastructure, spanning cloud and on‑prem environments. You will secure, monitor and optimise critical systems while driving automation, dashboards and data‑driven improvements across multiple sites in the UK.

Key duties include maintaining Azure/M365, AD/Entra ID, networking, security controls, and vulnerability management.

Qualifications

• Proven experience supporting enterprise Microsoft infrastructure.
• Strong knowledge of Microsoft Azure, Microsoft 365 and Windows Server.
• Experience administering Microsoft Entra ID, Active Directory and Group Policy.
• Strong understanding of enterprise networking, including TCP/IP, DNS, DHCP, VPN and firewalls.
• Experience supporting Microsoft Intune and endpoint management.
• Experience working within a cyber security-focused environment.
• Experience developing operational dashboards and technical reporting solutions.
• Experience with automation using PowerShell and/or Microsoft Power Platform.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and technical documentation skills.
• Proactive approach with the ability to take ownership and deliver improvements independently.

Responsibilities

• Maintain and support Microsoft 365, Microsoft Azure, Windows Server and enterprise infrastructure.
• Administer Active Directory, Microsoft Entra ID, Group Policy and identity services.
• Support Hyper-V, Azure Virtual Machines and virtual desktop environments.
• Maintain DNS, DHCP, certificate services, file services and enterprise storage.
• Monitor infrastructure performance, capacity and availability and implement improvements where required.
• Maintain accurate infrastructure documentation, configuration records, standards and procedures.
• Support Microsoft Azure networking, storage, compute, backup and platform services.
• Manage Microsoft 365 services including Exchange Online, SharePoint Online, Teams and OneDrive.
• Support cloud migration, infrastructure modernisation and technology refresh projects.
• Support LAN, WAN, WiFi, VPN and remote connectivity across multiple locations.
• Maintain and troubleshoot routers, switches, firewalls and network security appliances.
• Work with telecommunications providers and third-party suppliers to resolve complex infrastructure issues.
• Support the delivery of the organisation's cyber security strategy.
• Monitor security alerts and investigate cyber security incidents.
• Manage vulnerability remediation across servers, endpoints, cloud platforms and network infrastructure.
• Support Microsoft Defender, Microsoft Sentinel, Microsoft Intune and Microsoft Entra security capabilities.
• Implement and maintain security controls including Conditional Access, Multi-Factor Authentication, Privileged Identity Management and Zero Trust principles.
• Support Cyber Essentials Plus, ISO 27001, DSPT and NHS security compliance activities.
• Participate in penetration testing, security audits, incident response and root cause analysis.
• Promote cyber security awareness and best practice across the organisation.
• Drive innovation through automation, AI and modern technology solutions.
• Develop and maintain internal IT dashboards providing infrastructure, cyber security, service performance and operational metrics.
• Develop reporting solutions using Power BI, Microsoft Fabric and other enterprise reporting platforms.
• Build automation solutions using PowerShell, Microsoft Power Platform and AI technologies.
• Evaluate emerging technologies and AI capabilities and develop proof of concepts where appropriate.
• Support the adoption and governance of Microsoft Copilot, Azure AI Services and other approved AI technologies.
• Identify opportunities to improve IT operations and business processes through intelligent automation and AI.
• Monitor infrastructure health and proactively investigate alerts before they become service-affecting incidents.
• Produce reports covering system availability, performance, capacity and service health.
• Maintain enterprise backup and disaster recovery solutions and regularly test recovery procedures.
• Support business continuity planning and ensure critical systems meet agreed recovery objectives.
• Deliver infrastructure implementation, migration and upgrade projects.
• Support new site deployments, office relocations and technology refresh programmes.
• Provide third-line technical support for complex infrastructure incidents.
• Act as a technical escalation point for the Service Operations team.
• Maintain accurate infrastructure asset and configuration records.
• Support software licensing and hardware lifecycle management.
• Ensure infrastructure changes follow approved change management processes.
• Take ownership of infrastructure incidents, technical problems and improvement initiatives through to successful completion.
• Proactively identify technical risks, vulnerabilities, capacity issues and opportunities for improvement.
• Lead root cause analysis following major incidents and ensure corrective and preventative actions are implemented.
• Reduce technical debt through planned infrastructure improvements.
• Provide technical leadership and mentoring to IT Support Analysts and junior engineers.
• Build strong working relationships with suppliers and technology partners.
• Keep up to date with emerging technologies, industry trends and cyber security threats.

Skills

Microsoft Azure

Microsoft 365

Windows Server

Active Directory

Entra ID

Group Policy

Hyper-V

Azure Virtual Machines

VPN / Networking

Intune / Endpoint management

Cyber security

PowerShell

Power Platform

Power BI / Fabric

AI / Copilot / Azure AI

Security tools (Defender / Sentinel)

Education

Degree in Information Technology or Computer Science

Tools

PowerShell

Power Platform

Power BI / Microsoft Fabric

Azure

Active Directory / Entra ID

Job description

The IT Infrastructure Analyst is a senior technical role within the Technical Services team, responsible for maintaining, securing and continually improving Omnes Healthcare's IT infrastructure across cloud and on-premises environments.

The successful candidate will take ownership of technical services, proactively identify risks and drive issues through to resolution, ensuring the availability, resilience, performance and security of critical business systems.

Working closely with the Senior Technical Services, Service Operations, Clinical Systems, Digital and Project teams, the IT Infrastructure Analyst will deliver secure, scalable and high-performing technology solutions across the organisation.

The role will also play an important part in the organisation's cyber security strategy, infrastructure roadmap, automation initiatives and adoption of AI technologies. The post holder will develop dashboards, reporting and operational insights to support data-driven decision making and continual service improvement.

Key Responsibilities

• - Maintain and support Microsoft 365, Microsoft Azure, Windows Server and enterprise infrastructure.
• - Administer Active Directory, Microsoft Entra ID, Group Policy and identity services.
• - Support Hyper-V, Azure Virtual Machines and virtual desktop environments.
• - Maintain DNS, DHCP, certificate services, file services and enterprise storage.
• - Monitor infrastructure performance, capacity and availability and implement improvements where required.
• - Maintain accurate infrastructure documentation, configuration records, standards and procedures.
• - Support Microsoft Azure networking, storage, compute, backup and platform services.
• - Manage Microsoft 365 services including Exchange Online, SharePoint Online, Teams and OneDrive.
• - Support cloud migration, infrastructure modernisation and technology refresh projects.
• - Support LAN, WAN, WiFi, VPN and remote connectivity across multiple locations.
• - Maintain and troubleshoot routers, switches, firewalls and network security appliances.
• - Work with telecommunications providers and third-party suppliers to resolve complex infrastructure issues.
• - Support the delivery of the organisation's cyber security strategy.
• - Monitor security alerts and investigate cyber security incidents.
• - Manage vulnerability remediation across servers, endpoints, cloud platforms and network infrastructure.
• - Support Microsoft Defender, Microsoft Sentinel, Microsoft Intune and Microsoft Entra security capabilities.
• - Implement and maintain security controls including Conditional Access, Multi-Factor Authentication, Privileged Identity Management and Zero Trust principles.
• - Support Cyber Essentials Plus, ISO 27001, DSPT and NHS security compliance activities.
• - Participate in penetration testing, security audits, incident response and root cause analysis.
• - Promote cyber security awareness and best practice across the organisation.
• - Drive innovation through automation, AI and modern technology solutions.
• - Develop and maintain internal IT dashboards providing infrastructure, cyber security, service performance and operational metrics.
• - Develop reporting solutions using Power BI, Microsoft Fabric and other enterprise reporting platforms.
• - Build automation solutions using PowerShell, Microsoft Power Platform and AI technologies.
• - Evaluate emerging technologies and AI capabilities and develop proof of concepts where appropriate.
• - Support the adoption and governance of Microsoft Copilot, Azure AI Services and other approved AI technologies.
• - Identify opportunities to improve IT operations and business processes through intelligent automation and AI.
• - Monitor infrastructure health and proactively investigate alerts before they become service-affecting incidents.
• - Produce reports covering system availability, performance, capacity and service health.
• - Maintain enterprise backup and disaster recovery solutions and regularly test recovery procedures.
• - Support business continuity planning and ensure critical systems meet agreed recovery objectives.
• - Deliver infrastructure implementation, migration and upgrade projects.
• - Support new site deployments, office relocations and technology refresh programmes.
• - Provide third-line technical support for complex infrastructure incidents.
• - Act as a technical escalation point for the Service Operations team.
• - Maintain accurate infrastructure asset and configuration records.
• - Support software licensing and hardware lifecycle management.
• - Ensure infrastructure changes follow approved change management processes.
• - Take ownership of infrastructure incidents, technical problems and improvement initiatives through to successful completion.
• - Proactively identify technical risks, vulnerabilities, capacity issues and opportunities for improvement.
• - Lead root cause analysis following major incidents and ensure corrective and preventative actions are implemented.
• - Reduce technical debt through planned infrastructure improvements.
• - Provide technical leadership and mentoring to IT Support Analysts and junior engineers.
• - Build strong working relationships with suppliers and technology partners.
• - Keep up to date with emerging technologies, industry trends and cyber security threats.

Any other duties/responsibilities as delegated by the Technical Services Manager or Management Team to support the function and development of the service.

Degree in Information Technology, Computer Science or equivalent practical experience.

• - Proven experience supporting enterprise Microsoft infrastructure.
• - Strong knowledge of Microsoft Azure, Microsoft 365 and Windows Server.
• - Experience administering Microsoft Entra ID, Active Directory and Group Policy.
• - Strong understanding of enterprise networking, including TCP/IP, DNS, DHCP, VPN and firewalls.
• - Experience supporting Microsoft Intune and endpoint management.
• - Experience working within a cyber security-focused environment.
• - Experience developing operational dashboards and technical reporting solutions.
• - Experience with automation using PowerShell and/or Microsoft Power Platform.
• - Strong analytical, troubleshooting and problem-solving skills.
• - Excellent communication and technical documentation skills.
• - Proactive approach with the ability to take ownership and deliver improvements independently.
• - Ability to work collaboratively with technical teams, clinical teams, suppliers and other stakeholders.
• - Ability to work effectively under pressure and respond to critical incidents when required.
• - Willingness to participate in an on-call rota.
• - Flexibility to travel between company offices and clinical sites across the UK.

Desirable:

• - Microsoft Azure Administrator Associate certification.
• - Microsoft security certifications such as AZ-500, SC-200 or SC-300.
• - Experience with Microsoft Sentinel, Defender XDR, Qualys or Tenable.
• - Experience with Microsoft Power BI, Microsoft Fabric and data visualisation.
• - Experience with Microsoft Copilot, Azure AI Services or enterprise AI technologies.
• - Knowledge of ITIL service management.
• - Experience supporting Cyber Essentials Plus, ISO 27001 or NHS compliance frameworks.
• - Experience working within an NHS or regulated healthcare environment.

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• - Caring- Respect and compassion in everything we do
• - Inclusive- Empowering diverse voices and teamwork
• - Evolving- Driving continuous improvement and innovation
• - Ambitious- Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We're committed to creating a positive, inclusive and supportive environment where all colleagues can thrive.

Omnes Healthcare is an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

5 weeks holiday plus bank holidays, plus an extra day off for your birthday

• - Excellent work-life balance
• - NHS Discount & Support Schemes
• - Employee Assistance Programme
• - Sick pay and enhanced maternity/paternity leave
• - Salary sacrifice schemes, including electric car and cycle to work
• - Life insurance - 3x salary
• - Healthcare cash plan
• - Charitable giving scheme