IT Infrastructure Analyst

Lincolnshire Co-op; Lincoln; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

30 days annual leave

Pension scheme up to 12%

Colleague discounts

Annual discretionary bonuses

Job summary

Lincolnshire Co-op is seeking an IT Infrastructure Analyst to join our Lincoln-based Support Centre. You will own reliability of core infrastructure, monitor services, and support Azure Cloud and on‑premises environments.

You’ll collaborate with colleagues, suppliers and third‑parties to resolve complex issues and keep technology secure and resilient. You’ll work across a broad tech landscape, from Windows Server to storage and networking, with an emphasis on incident response, change support,

Qualifications

• Strong IT infrastructure experience across server and networking technologies.
• Experience with Azure Cloud services and VMware virtual environments.
• Knowledge of NetApp SAN storage and firewall security policies.
• Proficient in diagnosing incidents and performing RCA in an ITIL-aligned environment.

Responsibilities

• Maintain and monitor core server, storage, networking and infrastructure services.
• Investigate incidents and support major incident resolution and RCA.
• Support infrastructure changes and technology projects with internal teams and suppliers.
• Produce clear technical documentation and pursue ongoing learning.

Skills

LAN/WAN configuration

DNS

DHCP

NTP

Wi-Fi

VMware

Citrix XenDesktop

Azure

AWS

NetApp SAN

Windows Server

Firewall security

Troubleshooting

Tools

VMware

Citrix XenDesktop

NetApp SAN

Azure

AWS

Windows Server

Job description

About the role:

Keep our technology connected, reliable and ready

Technology works best when everything behind it works together.

From servers and storage to networks, cloud services and telephony, our infrastructure provides the foundations that colleagues across Lincolnshire Co-op rely on every day.

We’re looking for an IT Infrastructure Analyst to join our Support Centre team in Lincoln, helping to keep that technology secure, resilient and performing at its best.

This is a hands‑on role for someone who enjoys solving problems, improving services and getting stuck into technology. You’ll play an important part in keeping our infrastructure running smoothly while helping us evolve the technology that supports our diverse family of businesses.

Because great IT isn’t just about keeping systems running.

It’s about making sure people can keep doing what they do best.

Where every day brings a new challenge

You could be investigating an infrastructure incident, monitoring the performance of our systems, supporting a major change or working with a supplier to resolve a complex issue. You might be maintaining technology in our server room, supporting Azure Cloud services or travelling to another site to carry out essential maintenance or an installation.

You’ll work across a broad technology landscape, including Microsoft and Windows Server technologies, Azure Cloud, physical infrastructure, hypervisors, storage, networking and telephony.

Alongside the day‑to‑day, you’ll have the opportunity to contribute to projects and service improvements—helping us introduce new technology, strengthen resilience and find better ways of working.

And you won’t be doing it alone.

You’ll work closely with colleagues across Information Systems, teams throughout the Society and our third‑party suppliers, bringing your technical expertise and problem‑solving skills to the challenges that matter.

Where technical expertise makes a real difference

You’ll take ownership of keeping our core infrastructure reliable and available, while helping us continuously improve the services we provide.

You’ll focus on:

• Supporting and maintaining core server, storage, networking and infrastructure services within an ITIL‑aligned environment, while monitoring performance and proactively identifying potential issues
• Investigating incidents and escalated issues, supporting major incident resolution, Root Cause Analysis and second‑line infrastructure support
• Supporting infrastructure changes and technology projects, working with colleagues, suppliers and third‑parties to resolve complex issues and maintain service continuity
• Maintaining clear technical documentation, identifying opportunities to improve infrastructure performance and availability, and continuing to build knowledge through training, new technologies and industry best practice

Because this role isn’t simply about fixing what’s broken.

It’s about understanding what’s behind the problem, finding a better way forward and helping build infrastructure that people can rely on.

And ultimately, your work will help us deliver our purpose: bringing together energy, ideas and resources to make life better in our communities.

INDMP

About You

You’ll bring:

• Strong IT infrastructure experience, particularly across server and networking technologies, including LAN/WAN configuration and diagnostics, DNS, DHCP, NTP and Wi‑Fi
• Good knowledge of Microsoft Enterprise technologies and Windows Server, alongside virtual server architecture, ideally VMware, and virtual desktop architecture, ideally Citrix XenDesktop
• Experience with SAN architecture, ideally NetApp, and cloud platforms including Azure and AWS
• An understanding of firewall edge security policies, with a focus on maintaining secure and resilient infrastructure
• Strong analytical, problem‑solving and organisational skills, with excellent communication and relationship‑building abilities
• A proactive, adaptable approach, with the ability to work independently, contribute to a team and continually develop your technical knowledge

You’ll also need a full driving licence and access to a vehicle for business use, as the role includes attending other sites across our business areas for essential maintenance and installation.

Most importantly, you’ll be someone who takes pride in delivering a reliable IT service, supports those around you and is always looking for ways to make things better.

In addition to working for a successful co‑operative business, you’ll receive a range of benefits designed to recognise your contribution and support you both inside and outside of work:

• 30 days annual leave, including bank holidays (pro‑rata)
• Pension scheme with up to 12% employer contributions
• Generous colleague discounts across our family of businesses
• Annual discretionary colleague bonuses to reward your hard work

We’re proud to be an Investors in People Platinum employer, recognised for the way we support our colleagues to grow and develop. As your confidence grows, you’ll have opportunities to build new skills, progress your career and shape your future with a community‑focused organisation.

Whether you’re looking to take the next step in your career or develop your skills in a business with a strong sense of purpose, we’ll work with you to help make your career better.

About Us

From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].