User Fulfilment Analyst

Lincolnshire Co-op; Lincoln; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave (including bankH)

Pension scheme (up to 12% employer)

Generous colleague discount rates

Annual discretionary bonus

Job summary

Lincolnshire Co-op is seeking a User Fulfilment Analyst to join our IT support team, ensuring accurate processing of user requests and equipment orders across the organisation. You'll monitor workflows, analyse performance data and drive improvements to fulfilment efficiency and user experience, including onboarding, offboarding, asset allocation and IAM for IT assets.

Join a cooperative employer with a strong community focus, offering a supportive, fast-paced environment and opportunities for

Qualifications

• Experience in fulfilment, operations analysis, service delivery or customer operations roles.
• Strong analytical and reporting skills; proficient in Excel, Power BI or similar tools.
• Experience using fulfilment or service-management platforms (e.g., ServiceNow, Ivanti).
• Excellent organisational skills with the ability to manage multiple tasks and priorities.
• Strong communication and problem-solving skills.
• Experience administering identity and access management for IT assets.

Responsibilities

• Process user requests and IT equipment orders accurately and efficiently.
• Monitor workflows and analyze performance data to improve fulfilment.
• Support onboarding and offboarding of colleagues.
• Manage asset allocation and identity/access for IT assets.

Skills

Fulfilment

Operations analysis

Service delivery

Customer operations

Excel

Power BI

ServiceNow

Ivanti

Organisational skills

Communication

Tools

ServiceNow

Ivanti

Job description

About the role:

Our colleagues in IT provide an efficient and dependable support service to all of our business areas. A crucial part of our support services, this team use their creative knowledge to design, develop and supportsystems and processes across all of our business areas.

We're now looking for a User Fulfilment Analyst to join our User Fulfilment function, supporting the accurate and efficient processing of requests, equipment orders and service fulfilments for colleagues across the organisation.

As a User Fulfilment Analyst, you'll help ensure that user requests and IT equipment orders are processed accurately, efficiently and in line with organisational standards. You'll monitor workflows, analyse performance data and identify opportunities to improve fulfilment efficiency and the overall user experience.

You'll also play a key role in onboarding and offboarding, asset allocation, and ensuring accurate identity and access management to support a smooth and secure colleague lifecycle.

For further information about the position, please refer to the downloadable job description available on this page.

INDMP

About You

You'll be someone who enjoys working in a fast-paced support environment, with a keen eye for accuracy and a passion for improving user experience. We're looking for:

• Experience in fulfilment, operations analysis, service delivery or customer operations roles (advantageous).


• Strong analytical and reporting skills, with proficiency in Excel, Power BI or similar tools.


• Experience using fulfilment or service management platforms (e.g., ServiceNow, Ivanti).


• Excellent organisational skills and the ability to manage multiple tasks and priorities.


• Strong communication and problem-solving skills.


• Experience administering identity and access management for IT assets.

Benefits

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays)


• Pension scheme (with up to 12% employer contributions)


• Generous colleague discount rates across our family of businesses


• Annual discretionary colleague bonus to reward you for your hard work

We are an "Investors in People - Platinum" employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. We'll give you the opportunity to build the skills necessary to further progress your career and help to open up future opportunities, helping to shape your career for the better.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We're proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we're a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more!

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].
We may choose to close our vacancies in the event that we receive a high volume of suitable applications,