IT Helpdesk Support - 1st Line

Ashdown Group; London; On-site; GBP 27,000 - 34,000; Full time

Job summary

A leading IT Solutions company is seeking a personable and client-focused 1st Line Support Engineer. You will be the first point of contact for clients, providing essential technical support and troubleshooting various IT issues. This role offers a competitive salary and the opportunity to grow within an award-winning Microsoft partner.

Benefits

25 days holiday

Pension

Qualifications

• Previous helpdesk experience delivering 1st/2nd line support.
• Confident with Microsoft Office 365 and Windows OS.
• Ability to log incidents and escalate complex problems.

Responsibilities

• Provide 1st line support to SME clients through the helpdesk ticketing system.
• Set up and configure new user accounts, devices, and applications.
• Maintain and update IT documentation and databases.

Skills

Customer Service

Troubleshooting

Time Management

Communication

Basic Networking

Tools

Microsoft Office 365

Service Desk Tool (e.g. ServiceNow)

Job description

We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role is based at their offices near to Sutton in Surrey/Greater London.

Key Responsibilities:

Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices and applications; in addition to maintaining and updating IT documentation and databases.

You will need to demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following:

• Previous helpdesk experience delivering 1st/2nd line support.
• Confident with Microsoft Office 365, Windows OS and basic networking
• Proficiency with a service desk tool e.g. ServiceNow is desirable
• Excellent communication skills and ability to work with people at all levels.
• Ability to prioritise tasks and with good time management skills
• Hold a Driving licence with own transport

This is a great opportunity to join an award-winning Microsoft partner and take the next stage in your IT career. Salary on offer ranges from £27,000 to £34,000 dependent on experience plus pension with 25 days holiday.