IT Helpdesk Administrator Apprentice (Ison Harrison Solicitors)

Getting In Limited; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits you as an IT Helpdesk Administrator Apprentice with a prestigious law firm. This role is perfect for individuals looking to kickstart their career in IT, providing essential first-line support to colleagues while honing your technical skills. You'll be responsible for managing call logs, resolving issues, and maintaining the operation of crucial software. With a supportive learning environment, you will gain valuable experience and an accredited qualification in Information Communications Technology. Join a dynamic team and contribute to the smooth running of IT services in a well-respected organization, making a real impact in your community.

Qualifications

• Strong IT skills and attention to detail are crucial for this role.
• Ability to handle multiple requests and work under pressure is essential.

Responsibilities

• Provide 1st line support for colleagues contacting Helpdesk.
• Input details on call-logging software and resolve software/hardware issues.

Skills

Attention to detail

Excellent IT skills

Strong prioritisation

Ability to work under pressure

Strong interpersonal skills

Professional telephone manner

Clear and concise communication

Literate and numerate

Extremely accurate

Motivation

Excellent spoken English

Flexible and can do attitude

Tools

Call-logging software

Database applications

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Helpdesk Administrator Apprentice (Ison Harrison Solicitors)

Apply From: 02/02/2025

Learning Provider

Delivered by ESTIO TRAINING LIMITED

Employer

ISON HARRISON LIMITED

Vacancy Description

• Being 1st line support for colleagues contacting Helpdesk
• Inputting details on the call-logging software in accordance with IT procedures
• Resolving or referring the calls raised by colleagues as appropriate including:
• Software issues involving Word, Outlook, Practice PMS systems
• Hardware issues such as PCs, Monitors, Dictation equipment, Mobile phones
• Maintaining, developing, regulating and over-seeing the operation of the firm’s Call Logging software
• Instructing other users in use of the Call Logging software
• Liaising with providers outside the firm where necessary
• Preparing statistical reports of calls logged for the IT Partner
• Managing, organising and updating relevant data using other database applications
• Contribute to maintaining a safe and healthy working environment
• Contribute to maintaining and improving office procedures
• Any other duties which are required by the firm

Key Details

Vacancy Title

IT Helpdesk Administrator Apprentice (Ison Harrison Solicitors)

Employer Description

Welcome to Ison Harrison and Harrison Bundey – The Yorkshire Law Firm. A regional law firm with a national reputation. With Yorkshire roots and Yorkshire values, we support our local community with a full range of personal and business legal services, from our 20 Yorkshire branches. Over the past 45 years the firm has grown from a one-man band to what is now a large regional law firm employing over 335 staff across 20 offices throughout Yorkshire. We offer the broadest suite of legal services in the region and are very much embedded in the communities in which we have offices.

Vacancy Location

Duke House 54 Wellington Street Leeds LS1 2EE

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000299654

Key Dates

Apply From

02/02/2025

Closing Date For Applications

2025-02-27 23:59:59

Interview Begin From

Possible Start Date

2025-03-20 00:00:00

Training

Training to be Provided

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards
• Support the information systems needs for your business

Learning Provider

ESTIO TRAINING LIMITED

Skills Required

Attention to detail, Excellent IT skills, Strong prioritisation to tasks, Ability to work under pressure, Handle multiple requests, Strong interpersonal skills, Professional telephone manner, Clear and concise, Literate and numerate, Extremely accurate, Motivation, Excellent spoken English, Flexible and can do attitude.

Apply Now