IT Governance Manager

TN United Kingdom; Birmingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

Ein zukunftsorientiertes Unternehmen sucht einen IT Quality Manager, der die Qualitätssicherungsfähigkeiten für IT-Dienste leitet. In dieser spannenden Rolle sind Sie verantwortlich für die Entwicklung und Implementierung von Qualitätsstandards, die Sicherstellung der Einhaltung von Vorschriften und die kontinuierliche Verbesserung der Qualitätssicherungsprozesse. Sie arbeiten eng mit verschiedenen Teams zusammen, um sicherzustellen, dass alle IT-Dienste den höchsten Standards entsprechen. Wenn Sie Erfahrung in der Compliance haben und Veränderungen in der IT vorantreiben möchten, könnte diese Gelegenheit ideal für Sie sein.

Qualifications

• Starkes Verständnis von Qualitätsmanagement und Compliance in regulierten Umgebungen.
• Fähigkeit, Beziehungen zu Stakeholdern auf allen Ebenen aufzubauen.

Responsibilities

• Definieren und Dokumentieren der Qualitätssicherungsfähigkeit für IT-Dienste.
• Koordinieren mit dem CMO, um Qualität in neue Projekte zu integrieren.

Skills

Qualitätsmanagement

Compliance-Kenntnisse

Kommunikationsfähigkeiten

Führungskompetenzen

Technische Expertise

Education

CSQA-Zertifizierung

ISTQB Certified Tester

ITIL Foundation

Job description

Job Description: IT Quality Manager

As a digitally enabled services business, a critical component to us delivering excellence to our clients is our ability to effectively manage risk. Reporting into the Chief Technology Officer, we are seeking a highly skilled and detail-oriented IT Quality Manager to deliver our IT quality assurance capability. This role is responsible for ensuring that all IT services and infrastructure meet the highest standards of quality and performance aligned to defined standards, and that our technology risks are appropriately managed.

The IT Quality Manager will work closely with internal and third-party technology teams, information security, and business teams to develop and implement quality standards, manage quality testing processes, and ensure compliance with industry regulations and best practices. This role will bridge the gap between governance resources focusing on compliance reporting and technology delivery teams, to ensure the technology function operates in line with principles, policies, and standards defined. They will also ensure that any agreed remediation activities identified through continual improvement, audits, or actions from monthly reviews are on track.

ForvisMazars is a fully cloud-based operation with an exciting agenda for technology transformation. This role will ensure that we support our business, maintain, and enhance our credibility with clients and key stakeholders, including regulators, by driving the quality agenda. If you have experience in compliance, with a track record of success in defining, improving, and driving change in IT, then this exciting opportunity could be for you.

Key Responsibilities

1. Define, document, and maintain a quality assurance capability for IT services.
2. Establish quality benchmarks and metrics to measure IT quality effectiveness.
3. Coordinate with the CMO to ensure this is built into new projects, including testing teams to ensure thorough testing of all IT products and services, including functional, performance, security, and usability testing.
4. Ensure IT systems comply with relevant regulatory requirements, industry standards, and internal policies.
5. Coordinate with the information security GRC team and second line risk function to identify, assess, and mitigate risks related to IT quality and performance.
6. Continuously evaluate and improve IT quality assurance processes to enhance efficiency and effectiveness, implementing automated tools and techniques to streamline activities.
7. Collaborate with IT teams, project managers, and stakeholders to ensure quality objectives are met throughout the project lifecycle.
8. Communicate quality assurance findings, issues, and recommendations to leadership and relevant teams.
9. Provide mentorship and guidance to IT team members on quality management best practices and tools.
10. Engage with incident management teams to investigate quality-related incidents, ensuring timely resolution and root cause analysis, and implementing corrective actions.
11. Serve as a key contact for IT Governance, Risk and Control, Risk Assurance, and Internal Audit to report on alignment.
12. Chair the monthly IT Quality forum and report on the status of remediation activities, ensuring clarity of expectations and early identification of non-compliance risks.

Skills, Knowledge, and Experience

• Strong understanding of quality management and compliance concepts in a regulated environment.
• Effective communication skills and ability to build relationships across all levels of stakeholders.
• Leadership qualities with the ability to drive outcomes and communicate effectively with board-level and technical teams.
• Technical expertise is advantageous but not mandatory.
• Certifications such as CSQA, ISTQB Certified Tester, ITIL Foundation are considered an advantage but not required.

At Forvis Mazars, inclusion and diversity are central to our values. We believe that an inclusive and diverse organization makes us stronger. We seek to attract and recruit individuals reflecting the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age, or disability. Candidates are selected based on skills, knowledge, qualifications, and experience.