IT Functional Manager - NetSuite Order Management

Orveon group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid First Model

Work From Anywhere

Complimentary Products

Professional Development

Community Engagement

Job summary

Orveon group is looking for an IT Functional Manager in Greater London to enhance order-to-delivery workflows across multiple channels, including ecommerce and B2B EDI. This role requires strong analytical skills, an understanding of NetSuite, and the ability to collaborate with various teams to streamline processes.

You will ensure that business requirements are accurately translated into functional specifications while managing testing and stakeholder communication. Familiarity with multi-channel processing and hands-on experience with order management systems are essential.

Qualifications

• 5–10 years of IT business analysis or functional analysis experience with a focus on order management.
• Hands-on experience with NetSuite modules including order entry and fulfillment.
• Strong analytical abilities with a process-focused approach.

Responsibilities

• Optimize order-to-delivery processes within NetSuite.
• Translate business requirements into functional specifications.
• Develop test plans and test cases for order management systems.

Skills

IT business analysis

Order management

Problem-solving

Communication

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration

Tools

NetSuite

Job description

About the Role

We are seeking an experienced IT Functional Manager to support, optimize, and enhance our order‑to‑delivery workflows across all order channels—ecommerce (Amazon, Shopify), B2B EDI, and direct sales. This role is the business‑facing expert for order management processes within NetSuite, working closely with the Enterprise Architecture, Senior Specialist IT Operations and the other IT Functional Manager to ensure systems and processes meet stakeholder needs. You will serve as the key liaison between sales, customer operations, and IT—translating business requirements into functional specifications, testing solutions, and supporting day‑to‑day operations.

Primary Responsibilities

Business Process Analysis & Optimization

• Analyze and optimize order‑to‑delivery processes within NetSuite across all order channels (ecommerce, EDI, direct), including sales order entry, order fulfillment, shipment management, and inventory tracking.
• Serve as business subject matter expert for NetSuite Order Management module, order fulfillment workflows, and multi‑channel order processing.
• Identify opportunities for process improvements and system enhancements to reduce manual work, errors, and order fulfillment cycle time.
• Partner with the Enterprise Architecture and the Senior Specialist IT Operations on functional requirements for NetSuite configuration, customization, and integration improvements.

Requirements Gathering & Documentation

• Collaborate with customer operations, digital/ecommerce, and B2B teams to understand business needs and gather functional requirements.
• Translate business requirements into clear functional specifications and process documentation.
• Document current‑state workflows, identify gaps, and propose future‑state order management processes.
• Create and maintain runbooks and troubleshooting guides for order management issues across all channels.

Testing & Quality Assurance

• Develop test plans and test cases for end‑to‑end order‑to‑delivery scenarios across all channels (Amazon, Shopify, EDI, direct orders).
• Work with the Enterprise Architecture and the Senior Specialist IT Operations to validate data flows, integrations, and system synchronization between NetSuite and external platforms.
• Sign off on functional correctness before changes are deployed to production.

Stakeholder Training & Communication

• Conduct training sessions on order management processes and system changes when required.
• Act as the primary liaison between order management business users, IT (Integration Manager and NetSuite Admin), and external partners (ecommerce platforms, EDI partners, 3PL providers).
• Communicate functional requirements, changes, and issue status clearly to both business and technical stakeholders.

This role works closely with the Enterprise Architecture and the Senior Specialist IT Operations, who are responsible for integration architecture, APIs, middleware and EDI technical management. The Functional Manager serves as the business‑side expert, focusing on order management workflows, functional requirements, testing and stakeholder communication—enabling the Enterprise Architecture and the Senior Specialist IT Operations to focus on the technical architecture and system implementation.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent professional experience).
• 5–10 years of IT business analysis, functional analysis, or systems support experience, with strong focus on order management, supply chain, or fulfillment processes.
• Hands‑on experience with NetSuite, including order entry, sales orders, fulfillment, and inventory management modules.
• Understanding of multi‑channel order processing (ecommerce, EDI, direct sales) and related business workflows.
• Strong analytical and problem‑solving abilities with a process‑focused, detail‑oriented approach.
• Proficiency in functional testing, process mapping, and requirements documentation. Excellent communication and stakeholder management skills; ability to translate between business and technical language.
• Ability to create clear, user‑friendly documentation and training materials.

Preferred

• Prior experience collaborating with integration specialists, architecture teams, or IT development teams.
• Familiarity with ecommerce platforms (Amazon Seller Central, Shopify) and their order workflows.
• Working knowledge of EDI (Electronic Data Interchange) order processing and EDI standards (e.g., 850, 856, 810).
• Understanding of 3PL/fulfillment operations and warehouse management system (WMS) concepts.
• Exposure to APIs, data mapping, or integration concepts (not required to implement, but valuable for communication).
• NetSuite Administrator or functional certification.

What Orveon Offers You

• Hybrid First Model – 3 days per week in office, balancing virtual and face‑to‑face interactions.
• Work From Anywhere – Freedom to work six (6) weeks annually from the location of your choice.
• Complimentary Products – Free and discounted products on new releases and fan‑favorites.
• Professional Development – Exposure to senior leadership, learning and development programs, and career advancement opportunities.
• Community Engagement – Volunteer opportunities in the communities in which we live and work.

Equal Opportunities and Accommodations

Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a collective, unifies our shared commitment to “changing beauty for the better”. Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non‑merit based or legally protected grounds. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a more robust and creative work environment.