IT Field Technician

Focus Resourcing; Slough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading national IT Service Provider seeks an experienced IT Field Technician to join their team. Based in the Slough/Uxbridge area, you will diagnose and resolve IT issues for clients, ensuring their technology systems are running smoothly and efficiently. This role offers a competitive salary of £24,200 with significant overtime potential, a comprehensive benefits package, and the opportunity for substantial regional travel.

Benefits

23 days holiday per annum + bank holidays

Private healthcare through BUPA

Death in service (4 x salary)

Group income protection

Company pension

Company van provided

Qualifications

• Experience in IT maintenance and fault diagnosis.
• High degree of customer service skills.
• Full clean driving license required.

Responsibilities

• Visit customer sites to diagnose & resolve IT issues.
• Capture photographic evidence and compile reports.
• Coordinate fixes with management and third parties.

Skills

IT maintenance

Fault diagnosis

Customer Service

Communication

Job description

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Slough / Uxbridge / Harrow area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Covering the Slough/Uxbridge area and wider region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.