IT Field Technician

Churchill Living (Developments) PLC; Ringwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Churchill Retirement Living as an IT Field Technician! This exciting opportunity involves providing technical support to colleagues across the UK from our office in Bromsgrove. Your role will include IT equipment setups, remote support, and being the first point of IT contact. We're seeking a proactive individual with a strong customer service orientation and a good understanding of IT systems. With a competitive salary and a range of excellent benefits, we're looking for someone who is ready to contribute to our mission of delivering outstanding service.

Benefits

Company car or cash for car allowance

Annual holiday entitlement of 24 days + Bank Holidays

Day off on your birthday

Supported induction and ongoing training

Colleague well-being initiatives

Peer recognition programme

Employee Assistance programme

John Lewis vouchers for expectant parents

Charitable match-funding programme

Qualifications

• Experience in IT Technician or IT Service Desk roles.
• Good working knowledge of end user devices (laptops, printers, phones).
• Experience of supporting a distributed user base.

Responsibilities

• Provide technical support and service fulfilment to Colleagues.
• Plan, prepare and perform IT equipment setups and installations.
• Offer 1st and 2nd line support and fulfill service requests.

Skills

Customer Service

Analytical Skills

Problem Solving

Communication Skills

Education

GCSE level Grade C / 5 in Maths and English

Tools

Microsoft 365

IT Ticketing System

Job description

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• Location: Office based in Bromsgrove, West Midlands,B60 3DJ (travel required)
• Hours: 37 hours per week, Monday to Friday
• Reward and Benefits: Competitive salary, company car or 'cash for car' options and excellent Colleague benefits.

We have an exciting opportunity available for an experienced IT Field Technician to join our Bromsgrove office, supporting Colleagues in an IT service desk capacity across the country.

About the role

As the IT Field Technician, you will provide technical support and service fulfilment to our Colleagues, including those based within regional offices and sites / developments in the field.

Reporting to the Service Desk Manager, the IT Field Technician will plan, prepare and perform IT equipment set ups and installations at site cabins, sales offices and Lodge Manager offices. You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.

The role will include desktop and remote support based at our Bromsgrove Office, with some travel required to offices and developments within the Midlands and North, as required.

Working hours are Monday to Thursday 9:00am – 5:30pm, Friday 9:00am – 5:00pm.

About you

Our new IT Field Technician will have previous IT Technician or IT Service Desk experience with a good working knowledge across a range of end user devices including laptops, printers, phones, routers, mobiles and tablets, with a good knowledge of Microsoft 365. Previous experience of a ticketing system is desirable.

Your experience and enjoyment of a busy role in a fast-paced environment is essential as well as being able to effectively prioritise your workload. You will be highly organised, capable of managing your own workload and equally confident working alone or as part of a team. You will also have experience of supporting a distributed user base.

To carry out this essential role, you will need to demonstrate a fantastic customer service approach, with excellent interpersonal and communication skills, coupled with effective analytical and problem solving skills with a high level of attention to detail.

You’ll be educated as a minimum to GCSE level Grade C / 5, including Maths and English with an excellent command of the English language, both written and verbal.

A valid UK driving licence is essential.

Your rewards

• Company car or cash for car allowance
• Annual holiday entitlement of 24 days + Bank Holidays
• Day off on your birthday
• Supported induction, training and ongoing investment into your personal development
• Professional memberships reimbursed (relevant to role)
• Colleague well-being initiatives and ambassadors
• Peer recognition programme
• Colleague, Client and Land referral bonuses
• Access to Employee Assistance programme
• John Lewis vouchers - £200 to all expectant parents
• Friends & family discount against the cost of a new Churchill apartment
• Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities

Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing nearly 700 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; most recently ranked in the Sunday Times Top 10 ‘Best Places to Work’ and we were the first ever retirement living specialist to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

Join us and be part of our success story!

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