IT Field Services Engineer

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A London-based managed service provider is seeking a Field Services Engineer to provide desktop support and manage service tickets. The role requires excellent communication skills and a customer-focused approach, with responsibilities including troubleshooting and system maintenance. The position involves travel to client sites with expenses covered.

Benefits

Travel Expenses Reimbursed

Qualifications

• Excellent communicator with the ability to explain technical issues clearly.
• Prioritization skills and a customer-focused mindset are essential.

Responsibilities

• Resolving Level 1 and 2 support cases related to end-user issues.
• Managing customer expectations during troubleshooting.
• Performing system maintenance like patching and upgrades.

Skills

Communication

Customer Focus

Technical Support

Tools

RMM

InTune

Job description

Social network you want to login/join with:

IT Field Services Engineer, London (Battersea)

Client:

Wavex Technology Ltd

Location:

London (Battersea), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

We are seeking an enthusiastic and personable Field Services Engineer to join our team! We are a London-based MSP with clients from various industries.

The Field Services Engineer will provide desktop support, responding to Level 1 and 2 service tickets. You will collaborate with our team and escalate issues as needed, as well as contact third-party vendors for warranty repairs.

This role is based at a client site in Battersea, London, with monthly travel to regional sites in Evesham and Worcester. Travel involves two days per month, with expenses reimbursed for travel and accommodation arranged by us.

Please complete the test: https://l.wavex.co.uk/engineers-test

Responsibilities include:

• Resolving Level 1 and 2 support cases related to end-user issues, infrastructure, and project tasks
• Managing customer expectations during troubleshooting
• Resolving incidents such as Mail Application/Office 365 issues, connectivity problems, VIP incidents, file restores, remote access issues, password resets
• Performing system maintenance like patching, upgrades, and critical updates
• Managing Active Directory (Entra ID), including user management, password resets, Group Policy, and onboarding/offboarding processes
• Using support tools like RMM and InTune for device management

Who you are:

Excellent communicator with the ability to explain technical issues clearly to non-technical users. Prioritization skills and a customer-focused mindset are essential.