IT Field Service Engineer - Hope Works & South

Breedon Group; East Midlands; Presencial; GBP 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car Allowance

25 days holiday + bank holidays

Contributory Pension Scheme

Free on-site Parking

Health & Wellbeing Initiatives

Life Assurance

Share Save Scheme

Enhanced maternity/paternity scheme

Descripción de la vacante

Breedon Group seeks an IT Field Support Technician to maintain and troubleshoot computer systems and networks across a regional patch. You will install, configure, diagnose hardware and software faults, and provide onsite or remote support to internal customers, ensuring maximum system reliability.

Based at Hope Cement Works in Derbyshire with travel to sites across the patch, you will document processes, monitor services, and help roll out applications while adhering to Health & Safety and

Formación

• In depth knowledge and experience of Desktops and Laptops.
• Experience of Windows 10 and Windows 11.
• Office 365 management and maintenance.
• Application support and software installs.
• Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions.
• Knowledge of tablet/mobile phone support for iOS and Android.
• MDT (Microsoft Deployment Tools) for building laptops/desktops.
• Knowledge of firewalls, proxies, and antivirus software.
• Ability to prioritise workload and be flexible in problem solving.
• Excellent communication skills at all levels.
• Take ownership of incidents and monitor outcomes.
• Excellent teamwork.

Responsabilidades

• Regularly engage with key customers/sites to identify improvements and resolve issues.
• Proactively build relationships and support BTS service and systems.
• Perform field support across PCs, mobiles, printers, applications and meeting room equipment.
• Produce and maintain technical documentation for Workplace Services.
• Monitor systems and networks to identify potential issues.
• Provide application support and software installation.
• Guide users face-to-face or by phone to set up systems or resolve issues.
• Troubleshoot system and network problems and replace faulty equipment.
• Assist fellow engineers with complex tasks such as cabling and site visits.
• Respond to call-outs within agreed SLAs and complete tasks.

Conocimientos

Desktops & laptops

Windows 10/11

Office 365

Application support

LAN/WAN networks

MDT deployment

Firewall/Proxy/AV

Troubleshooting

Communication skills

Customer service

Team player

Educación

ITIL V4 Foundation (Desirable)

Herramientas

MDT

Sophos

Mimecast

PDQ

Logitech

PowerShell

Excalibur

ManageEngine ServiceDesk Plus

Descripción del empleo

Location: Hope Cement Works, Derbyshire

Skills, Knowledge & Expertise

Department: Information Technology Services

Location: Hope Cement Works, Derbyshire

Description

You will be responsible for supporting Breedon's internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit.

Key Responsibilities

To regularly engage with your key customers and sites to proactively identify areas of improvement, as well as address any issues which may arise.

To pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.

Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower.

• Produce and maintain relevant technical documentation for Services within Workplace Services.
• Proactively monitor systems and networks to identify potential issues.
• Application support and software installation.
• Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Assist fellow engineers with more complex tasks such as cabling
• Replace faulty equipment as required.
• Respond within agreed time limits to call-outs
• Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate) within agreed SLAs.
• Support the roll-out of new applications, sites or decommissioning of sites as applicable.
• Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices.
• Work closely with all members of the BTS team across the group when required.
• Undertake any other activity as reasonably requested by management.

Skills, Knowledge & Expertise

Essential

• In depth knowledge and experience of Desktops, Laptops.
• Experience of Windows 10 and Windows 11.
• Office365 management and maintenance.
• Application support and software installs.
• Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions.
• Knowledge of tablet/mobile phone support with both IOS and Android software.
• Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops
• Knowledge of firewalls, proxies, and antivirus software.
• Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results.
• Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness.
• Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness.
• Excellent team player

Desirable

• Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework.
• Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell.
• Knowledge or experience of the Excalibur software program.
• Knowledge of ManageEngine ServiceDesk Plus ticket logging system.

Role Expectations

• The role is a field role so the postholder is required to be out on the road most of the time and as such, will need to hold a full UK/EU driving license.
• Due to the changing nature of the systems, we work with as well as the product range we operate with the postholder must be flexible in their approach to work/tasks and manage their work schedule accordingly.
• With this being a customer facing role delivering a service to our colleagues, the postholder is required to have a “can-do”, positive/solution focused attitude and offer the highest level of customer service.
• Due to issues arising without notice, the postholder must be prepared to visit any sites across the group at short notice.
• As our business operates 24/7, there may be requirements to travel to and from sites either early or late in the day.
• Due to the geographic spread of our sites, there may be occasions where the distance to travel to and from the site(s) within the day is deemed unsafe from a health and wellbeing perspective, and therefore the postholder may be required to stay away from home on occasion.
• This role is primarily site-based at Hope Cement Works, Hope Valley. Applicants should be able to commute reliably to site on a regular basis and are encouraged to consider the travel requirements before applying

Job Benefits

• Car Allowance
• 25 days holiday plus bank holidays
• Contributory Pension Scheme
• Free on-site Parking
• Holiday Buy Scheme
• Volunteer Scheme
• Share Save Scheme
• Life Assurance
• Enhanced Maternity, Adoption & Paternity Scheme
• Health & Wellbeing Initiatives
• Discount Scheme