IT Field Engineer

Outcomes First Group; Ewelme; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading support organization is seeking an IT Field Engineer to provide 2nd/3rd line IT support across South West sites. Key responsibilities include managing incidents, supporting infrastructure, and collaborating with IT teams. Candidates should have 3–5 years of experience, strong knowledge of Windows server environments, and proficiency in troubleshooting. This role requires travel across UK sites and offers a permanent contract with a salary up to £35,000 per annum.

Qualifications

• 3–5 years’ experience in 2nd/3rd line support or MSP environment.
• Strong knowledge of AD/M365/Azure/Google Workspace.
• Proficiency in scripting and ITIL.

Responsibilities

• Provide 2nd/3rd line IT support across multiple sites.
• Collaborate with IT teams to improve services.
• Manage cyber and infrastructure incidents.
• Support users on various technologies.

Skills

2nd/3rd line support experience

Knowledge of Windows server environments

Troubleshooting hardware/software

Network management tools

Cloud solutions expertise

Tools

Cisco Meraki

Jamf

Intune

Job description

Job Title

IT Field Engineer

Salary

Up to £35,000 per annum (not pro rata)

Location

Ideally based in the Oxfordshire area for site visits to South West London and South Midlands

Contract

Permanent

Hours

37.5 hours per week, Monday - Friday 08:30am - 16:30pm

Job Purpose

Provide 2nd/3rd line IT support across multiple sites in the South West, resolving incidents, service requests and problems. Act as an escalation point for 1st/2nd line engineers, support infrastructure and applications, and assist with new technology roll‑outs.

What You’ll Do

• Collaborate with IT Service Desk, Infrastructure and Applications teams to improve services.
• Conduct root cause analysis and support remediation/prevention plans.
• Manage cyber and infrastructure P1 incidents.
• Configure/manage user accounts and permissions (AD, M365, Azure, Google Workspace).
• Support servers, networking (Cisco Meraki, Smoothwall, LAN/WAN), telephony, printers and mobile devices (Jamf/InTune).
• Provide remote and on‑site support across multiple locations.
• Contribute to knowledge base and service improvement.
• Ensure compliance with company policies, data protection, safeguarding, health & safety and equal opportunities.

Preferred Skills

• Virtualisation, VOIP/telephony and network management tools.

What We’re Looking For

• 3–5 years’ experience in 2nd/3rd line support or MSP environment.
• Strong knowledge of Windows server environments, desktop/server platforms, AD/M365/Azure/Google Workspace.
• Experience with cloud solutions, network technologies, security and device management (Jamf/Intune).
• Proficiency in troubleshooting hardware/software, scripting and ITIL.

Qualifications

• Ability to work independently and collaboratively, manage workload and communicate effectively.
• Willingness to travel across UK sites.
• Maintain professional qualifications.

Equal Opportunities Statement

We are an Equal Opportunities Employer.