IT FIELD DELIVERY ENGINEER BRISTOL

Verelogic IT Recruitment; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten IT-Support-Techniker, der Kunden vor Ort unterstützt. In dieser spannenden Rolle sind Sie verantwortlich für die Diagnose und Reparatur von IT-Hardware, einschließlich PCs und Druckern, und arbeiten eng mit anderen Ingenieuren zusammen, um einen hervorragenden Service zu gewährleisten. Sie werden auch an der Einführung neuer Technologien teilnehmen und die erforderlichen Fähigkeiten entwickeln, um den hohen Standards des Unternehmens gerecht zu werden. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten.

Qualifications

• Mindestens CompTIA A+ oder gleichwertige Kenntnisse/Erfahrung erforderlich.
• Fähigkeit, SC Clearance zu erhalten oder den Willen dazu.

Responsibilities

• Durchführen von Diagnosen, Reparaturen und Austausch von PCs, Laptops und Druckern.
• Kommunikation mit Call Administration und Field Delivery Manager zur effektiven Verwaltung von Anrufen.

Skills

Kundenorientierung

Organisationsfähigkeiten

Technische Zertifizierungen

Selbstmotivation

Präsentationsfähigkeit

Fähigkeit, in Höhen zu arbeiten

Education

CompTIA A+ Zertifizierung

Job description

Role purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Key responsibilities:

1. Conduct diagnostics, repair, and replace PCs, laptops, printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements.
2. Complete customer rebuilds and configuration to desk.
3. Assist other engineers in the delivery of service to our customers.
4. Cover site roles where required due to planned or unplanned absence.
5. Achieve the dynamic KPI targets set for your role.
6. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements.
7. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
8. Assist other engineers to carry out IMAC projects.
9. Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Work towards a basic knowledge of servers and basic networking equipment.
10. Carry out any other reasonable requests from your line management.
11. Participate in 24/7 coverage via a rota system (where contractually identified).
12. Work a certain amount of overtime when required.
13. Practice 'Quick Win' processes.
14. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
15. Maintain company assets to keep them in good working order and good general condition.
16. Be familiar with customer policies and processes where applicable.

Skills and experience:

1. Must always be professional and presentable.
2. Must have a full UK driving licence.
3. Must have excellent customer-facing skills.
4. Must be able to obtain SC Clearance or have the willingness to apply.
5. Self-motivated with good organisational skills and can work unsupervised.
6. Must possess or can obtain relevant technical certifications.
7. Must possess at least the CompTIA A+ qualification or have equivalent knowledge/experience.
8. Must possess the ability to work at height and undertake varied manual handling activities.
9. Will display positive behaviours which support team productivity.