IT Faculty Support Technician

Corehr; Liverpool; On-site; GBP 24,000 - 34,000; Full time

Job summary

The University IT Services in Liverpool is seeking an enthusiastic IT Desktop Support professional to provide high-quality technical support across desktop computing, laboratory and clinical technologies, and research platforms.

You will engage with academic staff, researchers, professional services colleagues, and external suppliers to ensure systems used for research and clinical activity remain operational, secure and fit for purpose. Travel between University sites is expected.

Responsibilities

• Provide high-quality technical support across desktop computing, laboratory and clinical technologies, and research platforms.
• Engage with academic staff, researchers, professional services colleagues and external suppliers to keep systems operational, secure and fit for purpose.
• Travel between University sites as part of day-to-day responsibilities.

Job description

Hours of work: Full-time - 35 hours per week

Tenure: Fixed term for 1 year

Working within IT Services and closely aligned to the Faculty of Health and Life Sciences (HLS), you will provide high-quality technical support across a diverse and specialist environment.

The role will support a wide range of systems, including desktop computing, laboratory and clinical technologies, and research platforms.

The role will involve regular engagement with academic staff, researchers, professional services colleagues, and external suppliers, and will play an important part in ensuring that systems used for research and clinical activity remain operational, secure, and fit for purpose.

We are seeking an enthusiastic, flexible, and driven individual who is committed to delivering excellent support and continuously developing their skills. While predominately based on the main City Centre campus, the role requires a willingness to travel between University sites as part of day-to-day responsibilities.

You will report into the IT Desktop Support Manager within IT Services but, on a day-to-day basis, will be accountable to the Head of Digital Research Infrastructure within HLS.

Our commitment to Equality, Diversity and Inclusion

We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA+ community