IT Engineer

Blatchford; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in prosthetic technology is seeking an IT Engineer to provide crucial support to internal operations across multiple locations. This role focuses on resolving technical issues, improving systems, and enhancing user satisfaction in a collaborative IT team environment. The position offers a chance to thrive in an innovative setup with generous benefits.

Benefits

25 days holiday (rising with service)

Option to purchase additional holiday

Pension

On demand pay

Discounted shopping and leisure activities

Health cash plan

Cycle to work scheme

Qualifications

• Previous experience in an IT Support role is required.
• Excellent written and verbal communication skills are necessary.
• Confident problem solver and decision maker.

Responsibilities

• Provide first and second line technical support to internal staff.
• Ensure all incidents and service requests are recorded in the IT helpdesk ticketing system.
• Monitor and maintain network infrastructure.

Skills

Technical troubleshooting

Communication

Problem solving

Windows operating systems

Microsoft 365

Anti-Virus

Education

GCSE Maths and English

Job description

Posted Tuesday 20 May 2025 at 01:00 | Expires Saturday 21 June 2025 at 00:59

Blatchford is a multi-award winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.

Through science, technology, and maintaining a clear focus on people, we make mobility possible.

We have an exciting opportunity for an IT Engineer to join our established IT team, to be based at our Sheffield site.

The role

As IT Engineer, you will provide first and second line technical support to all internal staff, across multiple locations in the UK, Europe, and the US.

You will strive to meet end-user demands, solve customer problems, and drive client satisfaction.

• Providing 1 st / 2 nd line support towards hardware and software issues (onsite and remote).
• Ensuring all incidents and service requests are accurately recorded, prioritised and progress recorded in the IT helpdesk ticketing system.
• Highlighting repeat problems and potential system improvements.
• Creating, maintaining, and updating technical documentation.
• Provisioning/deprovisioning of users accounts across business systems.
• Installing, maintaining, and supporting new software applications, hardware, and systems.
• Ensuring our internal asset management system is maintained and updated.
• Monitoring and maintaining network infrastructure, using a proactive monitoring tool PRTG.
• Supporting implementation of IT change related activities.

What are we looking for?

• GCSE Maths and English
• Previous Experience in an IT Support role
• Technical troubleshooting experience
• Windows operating systems.
• Microsoft 365
• Anti-Virus
• Excellent written and verbal communication skills.
• Confident problem solver and decision maker

What can we offer you?

• 25 days holiday (rising with service)
• Option to purchase additional holiday.
• Pension
• On demand pay
• Discounted shopping and leisure activities
• Health cash plan
• Cycle to work scheme.

This is a fantastic opportunity to work within a unique environment and contribute to the success of our award-winning organisation.

If you feel like you meet the above criteria for this exciting IT Engineer opportunity, then please apply now!