IT Engineer

Tropic Biosciences; Norwich; On-site; GBP 42,000 - 64,000; Full time

Job summary

Tropic Biosciences seeks an IT Engineer to oversee and enhance the IT systems, databases and infrastructure at our Norwich site. This on-site role reports to the Senior IT Manager and ensures a secure, efficient, reliable environment.

You’ll provide second-line IT support, manage IT operations, and work with internal teams and external partners to deliver robust technological solutions while maintaining close attention to security and uptime.

Qualifications

• Proven experience supporting, maintaining and configuring a wide range of devices.
• Hands-on Microsoft 365 administration, including Exchange Online, Entra ID, SharePoint, Teams and Intune.
• Experience with Microsoft Power Platform & Power BI.
• Good experience in second-line IT support.

Responsibilities

• Oversee and enhance IT systems, databases and infrastructure at Tropic Biosciences' Norwich site.
• Provide second-line IT support and resolve complex issues.
• Coordinate with internal teams and external partners to deliver effective IT solutions.
• Manage IT operations, vendor relationships and security improvements.

Skills

Microsoft 365 admin

Exchange Online

Entra ID

SharePoint

Teams

Intune

Power Platform

Power BI

Power Fx scripting

Python

JavaScript

C++

Second-line IT support

Cybersecurity basics

Tools

Dataverse

LANs & WANs

Windows server administration

Job description

Help keep Tropic’s IT secure and running smoothly for the teams who rely on it every day.

Job Purpose

We are seeking an IT Engineer who will be vital to overseeing and enhancing the IT systems, databases and infrastructure at Tropic Biosciences' Norwich, UK site. This will be an on-site role. Reporting directly to the Senior IT Manager, you will ensure Tropic’s technological environment remains secure, efficient, and reliable.

Responsibilities include system administration, user support, vendor management and driving improvements in IT operations. Providing second-line IT support, you will work closely with internal teams and external partners to deliver effective technological solutions.

Responsibilities

Databases

• Coordinate communications between internal stakeholders and external developers to ensure effective management of LIMS development.
• Carry out the administration of our Power Platform & Microsoft 365.
• Support troubleshooting and testing development of our systems.

Systems / Infrastructure

• Support with the management of external IT / data security service providers to ensure that our systems are as secure as possible.
• Support with business-critical IT tasks and systems.
• Maintain internal IT hardware requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones and software / security updates.
• Work with external support providers to maintain internet, intranet, LANs, WANs, etc. and ensure server administration tasks are completed effectively and efficiently.
• Provide second-line IT support, taking on more complex issues passed on by first-line support.
• Troubleshoot and resolve more complex IT issues, escalating to designated third-party service providers where needed.
• Implement processes, procedures, and systems to bring improvements to the workplace.
• Support web developers and other service providers to ensure our web domains are secure, maintained effectively and provide up-to-date information about Tropic.

Miscellaneous

• To carry out other duties appropriate to the nature and grade of the post, as directed by the line manager.

Requirements

Essential

• Proven experience supporting, maintaining and configuring a wide range of devices.
• Strong, hands-on experience as a Microsoft 365 administrator, including Exchange Online, Entra ID (users, groups, licensing, conditional access), SharePoint, Teams and Intune.
• Experience with Microsoft Power Platform & Power BI.
• Good experience in second-line IT support.

Desirable

• Experience with LANs, WANs & Internet Technologies.
• Experience with Asset Management.
• Good level of scripting/coding knowledge of Power Fx, Python, JavaScript or C++.
• Exposure to process mapping and Microsoft 365 database architecture (e.g. Dataverse).
• Highly organised with good communication and negotiation skills.
• Good understanding of PC hardware set-up and configuration.
• Some understanding of non-Windows operating systems e.g. Linux / iOS.
• Some knowledge of the bioscience community.

About Us

Tropic is one of the world's leading agricultural gene-editing companies. Our team is dedicated to the development and commercialization of high-performing varieties of tropical crops to provide significant benefits to growers, processors and consumers globally, tackling real-world problems around food security and sustainability.

Our vision is to become a leading seed business with significant ownership of its products from the laboratory to the field, while maintaining constructive relationships with growers and consumers based on transparency and trust.

Why Join Tropic?

• Diverse workforce operating in a dynamic working environment
• Excellent learning and career development opportunities
• Social events throughout the year
• Competitive compensation and benefits

Further Information

• Job Location – Norwich UK (On-Site)
• Time Requirement – Full Time
• Contract – Permanent