IT Engineer

JR United Kingdom; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global technology company is seeking an IT Engineer for their Coventry site, focusing on IT services and operational excellence. The role involves managing IT operations, client relationships, and service delivery. Candidates should have a degree in IT, relevant certifications, and strong experience in IT service management.

Qualifications

• Extensive experience in IT service delivery or IT operations management.
• Strong knowledge of IT infrastructure and end-user computing systems.
• Proven experience in managing client relationships.

Responsibilities

• Manage day-to-day operations of IT services, ensuring high-quality service delivery.
• Oversee maintenance and support of server infrastructure and networks.
• Serve as primary contact for client partners regarding IT services.

Skills

Communication

Problem-solving

Leadership

Project Management

Analytical Thinking

Education

Bachelor’s degree in information technology

Certifications: ITIL, COBIT

PMP certification

Job description

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At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for an IT Engineer to be based at our customer site in Coventry.

Our Digital Enterprise Solutions (DES) Department leverages extensive manufacturing know-how for enlightened enterprise systems. Our deep industry experience allows us to drastically reduce process time and effectively streamline business flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services.

Key areas of responsibility:

Service Delivery & Operational Excellence

• Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems.
• Drive service level agreements (SLAs) with internal and external customers, ensuring high-quality service delivery.
• Monitor and analyze service performance data to ensure services are optimized and efficient.
• Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime.

Network, Server, and End-User Computing Management & O365, Intune Admin

• Oversee the maintenance and support of server infrastructure and networks.
• Manage end-user computing environments, including hardware and software troubleshooting.
• L3 Admin, the O365 / Intune / MDM as an Admin.
• Collaborate with technical teams to implement new technologies and upgrades to existing systems.

Client Partner & Stakeholder Management

• Serve as the primary point of contact for client partners and internal stakeholders regarding IT services.
• Build and maintain strong relationships with clients, ensuring their IT service needs are met.
• Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns.
• Oversee vendor relationships, ensuring third-party services align with company goals and expectations.
• Negotiate contracts, manage performance, and hold vendors accountable to service standards.
• Collaborate with vendors to ensure timely delivery of services, software, hardware and support.
• Drive continuous improvement initiatives, identifying opportunities to enhance IT service delivery.
• Keep abreast of industry trends and best practices, implementing innovative solutions to improve efficiency.
• Lead efforts to automate repetitive processes, enhance user experience, and optimize IT service costs.

Skills & Experience:

• Previous experience as Desktop Engineer
• Strong knowledge of IT infrastructure, including servers, networks, and end-user computing systems.
• Excellent communication and interpersonal skills with the ability to manage client relationships.
• Strong project management and organizational skills.
• Ability to handle multiple priorities and deliver results in a fast-paced environment.
• Problem-solving and analytical thinking with a focus on continuous improvement.
• Strong leadership skills with the ability to manage teams and coordinate cross-functional efforts.
• Willingness to work flexible hours as needed.
• Occasional travel may be required depending on client or vendor needs.

Key requirements:

• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Certifications: ITIL, COBIT, or related certifications in IT governance and service management. PMP certification is a plus.
• Experience: Extensive experience in IT service delivery or IT operations management, with a focus on server, network, and end-user computing environments.
• Proven experience in managing IT governance frameworks and ensuring compliance.
• Experience in vendor management and negotiating third-party contracts.
• Demonstrated success in managing client relationships and delivering exceptional service.

If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you.

Tata Technologies: Engineering a better world.

Tata Technologies would like to thank all applicants for their interest, each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.