3rd Line IT Engineer

Psychiatry UK; United Kingdom; Remote; GBP 45,000 - 53,000; Full time

Job summary

A leading provider of digital psychiatry services seeks a 3rd Line IT Engineer to join its remote team. The role involves supporting escalated technical issues, managing Microsoft technologies, and contributing to IT system maintenance. Ideal candidates will have a relevant degree, strong problem-solving skills, and exceptional communication abilities to work effectively with diverse teams.

Benefits

Health Cash Plan

Well Hub Subscription

Access to Employee Assistance Programme

Annual Volunteering Day

Enhanced Sickness and Family Leave pay

Length of Service Bonus

Work from Home allowance

Pension options

Qualifications

• Experience in a technical support role with 3rd line support preferred.
• Excellent communication skills to explain complex issues simply.
• Ability to prioritize tasks effectively in a fast-paced environment.

Responsibilities

• Handle complex technical issues escalated from 1st/2nd line.
• Lead root cause analysis to prevent recurring IT issues.
• Support Microsoft 365 applications and manage OS patching.

Skills

Problem-solving

Proficiency in Microsoft technologies

Excellent communication

Education

Bachelor's degree in Information Technology

Tools

Microsoft Intune

SharePoint

MS Teams

Job description

United Kingdom (Remote)

Reporting to: IT Service Desk Manager

Remuneration: Competitive salary, dependent upon experience- plus £1000 working from home allowance

Contract Type: Permanent/ 40hours per week

Location: Home-based/various UK meeting locations as required

Closing Date for applications: Monday 16th June*

About Us

Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.

The 3rd Line IT Engineer is responsible for handling escalated technical issues and support activities, Problem management, IT system maintenance, and ensuring the smooth operation of IT services. This role requires a detail-oriented mindset to thrive in a dynamic technical environment. Working on complex technical problems, this role requires a proactive individual who can manage multiple tasks efficiently and provide high-level technical support.

This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.

As Our 3rd Line IT Engineer, You Will

• Handle complex issues escalated from 1st/2nd line, including VIP support for executive users.
• Lead root cause analysis and implement solutions to prevent recurring issues. Support major incident resolution and advise the Service Desk team on potential risks.
• Manage OS and application patching, perform daily health checks, and maintain Microsoft backups and security groups.
• Support and maintain Microsoft 365 applications, Entra security groups, MS Intune, Azure Virtual Desktop, MS Teams, and SharePoint administration.
• Support Power Apps and Flows.
• Provide 2nd line cover as needed and participate in a weekend on-call rota.
• adoption of Microsoft productivity tools and create clear technical documentation for internal use.
  
  

To succeed as our 3rd Line IT Engineer, you will be:

A proactive and adaptable team player with excellent communication skills. You’ll demonstrate a customer-focused mindset, able to explain complex issues in simple terms and build trust across all levels of the organisation, including executive stakeholders. Strong problem-solving abilities, attention to detail, and a calm, solution-oriented approach under pressure are essential. You should be comfortable managing competing priorities, taking initiative, and working both independently and collaboratively within a fast-paced support environment.

Essential Qualifications, Skills And Experience

• Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: Working in a technical support role, with experience in 3rd line support preferred.
• Skills: Strong problem-solving skills, proficiency in Microsoft technologies (Intune, SharePoint, Teams), and excellent communication abilities.
  
  

Psychiatry UK: Supporting You

We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.

At Psychiatry UK, we care about what matters to you.

Recruitment Process

At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:

• Application
• Profile review
• Screening conversation
• Competency based interview(s)
  
  

If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at [e-mail] to discuss any adjustments that would support you.

If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.

Psychiatry UK is the UK's leading provider of digital psychiatry services, providing assessment, diagnosis, and treatment for a range of mental health conditions. All of the online services have accessibility and convenience at their heart, ensuring everyone can easily and quickly access the care they need.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Mental Health Care

Referrals increase your chances of interviewing at Psychiatry UK by 2x

Get notified about new Information Technology Engineer jobs in United Kingdom.

London, England, United Kingdom 3 weeks ago

Northern Ireland, United Kingdom £45,000.00-£52,500.00 3 weeks ago

IT Operations Engineer – Trading / Market Data

London, England, United Kingdom 6 days ago

Theale, England, United Kingdom 4 months ago

London, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 5 days ago

Edinburgh, Scotland, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 months ago

Exeter, England, United Kingdom 4 weeks ago

London, England, United Kingdom 5 days ago

Information Technology Field Engineer Team Leader

Reading, England, United Kingdom 4 days ago

London, England, United Kingdom 4 days ago

Bristol, England, United Kingdom 1 day ago

London, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.