It Engineer

Emplyfy; Guildford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30k–£40k

40 days holiday

Job summary

Emplyfy is seeking an experienced IT Engineer to join a fast-paced MSP environment. You will be the first line of contact for customers, visit sites as needed to troubleshoot and resolve issues, and manage incidents through the Service Desk Tool.

You will maintain security standards (Cyber Essentials, GDPR) and work with Office 365, Intune, RMM, and Azure across Windows servers and endpoints. Strong communication and problem-solving are essential for success in this role.

Qualifications

• Minimum 5 years in a similar IT support/engineering role.
• Configuring Cyber Essentials and GDPR security standards (mandatory).
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) mandatory.
• Intune and RMM and telephone platform experience.
• Network infra maintenance: routers, switches, DHCP, DNS, TCP/IP, firewalls, VLANs.
• Strong customer support and communication; team player.
• Windows Server 2016/2019/2022: GPOs and security policies.
• Azure administration and implementations.
• Knowledge of Windows 10/11 and Mac.
• Imaging and client builds familiarity.
• Able to collaborate proactively with service providers.

Responsibilities

• Be the first point of contact for customers.
• Attend customer sites to troubleshoot and perform maintenance.
• Manage incidents and requests via the Service Desk Tool.
• Keep customers updated on cases per SLA.
• Escalate high-priority issues to management.
• Review priorities daily to achieve results.
• Monitor customer sites and ensure requirements are met.
• Install, test, maintain and repair hardware and software.
• Document processes and log tickets for outstanding work.
• Handle high-priority incidents on-site and off-site.

Skills

Customer service

Team player

Problem solving

Communication skills

Project coordination

Tools

Office 365 Cloud

Intune

RMM

Azure

Windows Server 2016/2019/2022

Networking basics (Routers/DNS/DHCP)

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.

• Install, test, maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.

• 40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem-solve independently.