It Engineer

Emplyfy; Hoddesdon; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary: £30,000 - £40,000 per year

40 days paid holiday

Job summary

Emplyfy in Hoddesdon, United Kingdom, is seeking an experienced IT Engineer to join a fast-paced MSP team. You will be the first point of contact for customers, visit sites to troubleshoot and maintain systems, and manage incidents through the Service Desk tool.

The role requires 5+ years of relevant experience and expertise in Cyber Essentials, GDPR, Office 365, Intune, RMM, and network infra. A strong customer focus and problem-solving mindset are essential.

Qualifications

• 5+ years of IT support experience (MSP environment).
• Configuring Cyber Essentials and GDPR security standards.
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive).
• Intune and RMM and Telephone platform experience.
• Network infrastructure maintenance (Routers, Switches, APs, DHCP, DNS, TCP/IP, Firewalls, VLANs).
• Ability to proactively support and collaborate with service providers.
• Windows Server 2016/2019/2022 (GPOs, Security).
• Azure administration and implementations.
• Good understanding of Windows 10/11 and Mac.
• Strong customer support and communication; team player.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites as required to troubleshoot and perform maintenance.
• Manage incidents and requests via the Service Desk Tool.
• Keep customers updated on their cases within SLAs.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take necessary action to achieve results.
• Monitor integrity and status of customer sites; ensure requirements are met.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents on-site and off-site.

Skills

Customer support

Troubleshooting

Communication

Team player

Problem solving

Tools

Office 365

Intune

RMM

Azure

Firewalls

DNS/DHCP

VPN

Imaging

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.

• Install, test, maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.

• 40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem-solve independently.