It Engineer

Emplyfy; East Grinstead; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join a fast-paced MSP team in the United Kingdom. You will be the frontline contact for customers, troubleshoot on-site and remote issues, and manage incidents through our service desk tooling.

The role requires hands-on hardware/software maintenance, cybersecurity standards, and excellent communication. The ideal candidate has 5+ years in a similar IT role, strong knowledge of Windows/macOS, Office 365, Intune, RMM, and networking.

Qualifications

• 5+ years in a similar IT/tech support role
• Experience configuring Cyber Essentials and GDPR security standards
• Experience with Office 365 Cloud services
• Experience with Intune, RMM and telephony platforms
• Network infrastructure maintenance and installations
• Strong customer support and communication skills
• Knowledge of Windows 10/11 and Mac systems
• Familiar with imaging and client builds
• Ability to work on-site and on customer sites

Responsibilities

• Be the first point of contact for customers
• Troubleshoot onsite and remote issues and perform scheduled maintenance
• Manage incidents and requests via Service Desk Tool
• Keep customers updated per SLAs
• Escalate high-priority issues to Management
• Review daily priorities and take appropriate actions
• Monitor site integrity and reporting while meeting business requirements
• Install, test, maintain and repair hardware/software
• Document processes and record tickets
• Handle high-priority incidents on-site and off-site

Skills

Customer focus

Strong communication

Team player

Problem solving

Proactive support

Tools

Office 365 Cloud

Intune

RMM

Azure

Windows Server

Networking (Routers, Switches, DHCP/DNS)

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.

• Install, test, maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.

• 40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem-solve independently.