IT Engineer

www.findapprenticeship.service.gov.uk - Jobboard; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an IT Field Engineer based in London to support a Windows 10 migration project involving the rollout of approximately 250 devices. The role requires good customer support experience, technical troubleshooting skills, and adaptability to travel across West London. Competitive day rates are offered along with dedicated consultant support throughout the application process.

Benefits

Competitive day rate

Dedicated consultant support

Qualifications

• Experience in customer support roles with VIP clients.
• Ability to assist with Windows 10 and Microsoft 365 applications.
• Experience in troubleshooting and device rollout.

Responsibilities

• Deploy and migrate approximately 250 devices.
• Provide hands-on support to users with technology issues.
• Engage with end users to understand readiness for migration.

Skills

Good customer support / customer facing experience

VIP Support

1st / 2nd line support

Tech Bar Support experience

Laptop/Desktop build and troubleshooting experience

Office 365 build, troubleshooting, rollout experience

Understanding of Network and infrastructure

ITSM tool / Call logging tool experience

Job description

Your new company

• Automotive company based in London

Your new role
IT Field Engineer - Windows 10 Migration & Device Rollout (Phase 2)Location: London (West London and other sites)
Travel: Must be local or have access to a vehicle (West London)

My client is seeking proactive and adaptable IT Field Engineers to support Phase 2 of a laptop migration and rollout project. The role involves deploying approximately 250 devices before mid-September, ensuring smooth transitions for end users, and maintaining momentum across multiple sites.
Key Responsibilities:Device Rollout & Migration:

• Replenish and replace legacy devices with new, Intune-prebuilt laptops.
• Reimage devices and ensure successful user login and application availability.
• Migrate shared devices and assist with image deployment.

Data Access & S Drive Transition:

• Support users in identifying critical data previously stored on the S drive.
• Communicate limitations regarding S drive migration and assist in locating data owners where possible.

User Support & Floor Walking:

• Provide hands-on support to IT-illiterate users.
• Assist with Windows 10 usage, Microsoft 365 (Teams, SharePoint), and facilitate access to newly created collaboration areas.

Scheduling & Site Coordination:

• Manage site schedules, including self-booked visits.
• Maintain flexibility and initiative-keep operations moving even when users are unavailable.
• Provide regular updates to project lead (Sunil).

Stakeholder Engagement:

• Engage with end users to understand their needs and ensure readiness for migration.
• Maintain a list of outstanding tasks and follow up with relevant individuals.

What you'll need to succeed

• Good customer support / customer facing experience
• VIP Support
• 1st / 2nd line support
• Tech Bar Support experience
• Floor Walk, 1-2-1 Support as well as remote support experience
• Laptop/Desktop build and troubleshooting experience
• Office 365 build, troubleshooting, rollout experience
• Understanding of Network and infrastructure
• ITSM tool / Call logging tool experience, such as ServiceNow, Remedy

Be able to work shift work where required and adapt - travelling to different sites (mainly around West London)

What you'll get in return

A competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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