It Desktop Support- Leeds, United Kingdom (Dispatch/On Demand Request).

Axiom Technologies; Ledston; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

Axiom Technologies is seeking a capable IT Technician to provide desktop end-user support across Windows, macOS, and Linux. You will install, upgrade, and maintain software, set up new workstations, manage user accounts, and assist with onboarding and offboarding in a fast-paced environment.

You will respond to incidents via ticketing systems, troubleshoot hardware and network issues, support remote access, and collaborate with IT teams while following security and data protection policies.

Qualifications

• Bachelor’s degree or equivalent experience in Computer Science or IT.
• 1+ year of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ServiceNow, Zendesk or JIRA for ticketing.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsabilités

• Provide first- and second-level support for desktops, laptops, printers and mobile devices.
• Respond to service requests and incidents via ticketing system, phone or in-person.
• Install, upgrade and maintain operating systems and software applications.
• Troubleshoot hardware, software and peripheral issues.
• Set up and configure new employee workstations, including accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Support onboarding/offboarding from a technical perspective.
• Assist remote users with VPN, remote desktop and connectivity issues.
• Collaborate with IT teams on escalated issues or project tasks.
• Follow security protocols and assist with antivirus, patching and data protection.

Connaissances

Windows OS

Office 365

Networking basics

Troubleshooting

Communication skills

Ticketing systems

Formation

Bachelor's degree in CS/IT

Outils

ServiceNow

Zendesk

JIRA

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
1+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.