IT Desktop Support Graduate Placement – Engineering

Gm Performance Power Units; Washington; Presencial; GBP 27.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

401(k) plan including company match

Employer-paid life insurance and long‑

Disability coverage

Descripción de la vacante

GM Performance Power Units seeks a motivated IT Desktop Support Graduate Placement to join our fast-growing team. This placement provides hands‑on experience in a cutting‑edge environment, supporting day-to-day IT operations across the organization.

The role offers exposure to enterprise IT systems and collaboration with experienced IT professionals and end-users, with opportunities for hands-on training, skills development, and a pathway into a technical career in high-performance manufacturing.

Formación

• Pursuing or recently completed an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows 11 and Microsoft 365 applications.
• Familiarity with computer hardware components and troubleshooting fundamentals.
• Foundational knowledge of networking concepts such as TCP/IP, VPN, and Wi‑Fi.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills with a customer service mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive, adaptable, and eager to learn in a team-oriented setting.
• Interest in supporting IT within manufacturing, engineering, or high-performance environments such as motorsports.
• Familiarity with remote support tools or IT asset management systems.

Responsabilidades

• Provide first-level technical support for desktop and laptop computers, printers, peripherals, and software applications under supervision.
• Assist in diagnosing and resolving hardware, software, and basic network connectivity issues.
• Support the installation, configuration, and updating of desktop operating systems, applications, and security software.
• Help with setup and deployment of new devices, including imaging, configuration, and asset tagging.
• Assist end-users with password resets, access requests, and general IT support inquiries.
• Maintain accurate records of support requests, resolutions, and IT inventory using ticketing systems.
• Collaborate with IT team members to elevate complex issues and assist with infrastructure-related projects.
• Follow company IT policies, procedures, and security protocols.
• Participate in training and development opportunities to build technical knowledge and professional skills.
• Additional tasks as needed.

Conocimientos

Windows 11

Microsoft 365

Hardware troubleshooting

Networking basics

Analytical skills

Communication skills

Multitasking

Team collaboration

Motorsport/mfg interest

Remote support tools

IT asset management

Educación

Associate's or Bachelor's degree in Information Technology / Computer Science

Herramientas

Remote support tools

IT asset management systems

Descripción del empleo

GM Performance Power Units seeks a motivated IT Desktop Support Graduate Placement to join our fast-growing team. This placement provides hands‑on experience in a cutting‑edge environment, supporting day-to-day IT operations across the organization.

The role offers exposure to enterprise IT systems and collaboration with experienced IT professionals and end-users, with opportunities for hands-on training, skills development, and a pathway into a technical career in high-performance manufacturing.