IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organisation in the IT sector seeks several IT/Desktop Support Analysts due to continued growth. Candidates must possess strong IT support experience and excellent troubleshooting skills, with duties including client support and proactive maintenance of networks. This position offers comprehensive training and development within a collaborative team environment, on-site 5 days a week.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support.
• Professional and friendly approach.
• Ability to perform well under pressure.

Responsibilities

• Supporting clients and ensuring ticketing process is followed.
• Diagnostics of support cases.
• Proactive maintenance of client networks.

Skills

IT support

Troubleshooting

Attention to detail

Communication skills

Network & Firewall knowledge

Tools

Windows Server

Virtualization software

Cloud services (Azure/AWS)

Job description

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Client:

RedRock Resourcing

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.