IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization is seeking IT/Desktop Support Analysts due to growth. The role involves troubleshooting, client support, and network maintenance, with opportunities for professional development. The ideal candidates will possess strong IT skills, excellent communication abilities, and a proactive mindset.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support essential.
• Knowledge of virtualization software/cloud services (Azure/AWS) highly beneficial.

Responsibilities

• Support clients and ensure the ticketing process is managed.
• Engage in technical projects and maintain client networks.
• Train and develop junior team members.

Skills

IT Support

Problem Solving

Communication

Attention to Detail

Troubleshooting

Network & Firewall Knowledge

Windows Server Administration

Virtualization Software Knowledge

Job description

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Client:

RedRock Resourcing

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.