IT Desktop Engineer — 1st/2nd Line Windows Support

Mitie Cleaning & Hygiene Services; Buxton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company in the UK is seeking an enthusiastic IT Desktop Engineer to provide technical support to users. The role involves troubleshooting issues with PCs, laptops and software while working within a collaborative team. Ideal candidates are early in their IT careers, have a strong customer service focus, and possess problem-solving skills. Competitive benefits and career development opportunities are offered.

Benefits

Flexible lifestyle benefits

High street discounts

Cycle-to-work scheme

Qualifications

• Good understanding of Windows 10/11 and Microsoft 365 applications.
• Strong customer service focus with a positive attitude.
• Previous experience in a 1st Line and Desktop Support role.

Responsibilities

• Provide day-to-day technical support to users in person, via phone, and email.
• Diagnose and resolve hardware, software, and peripheral issues.
• Install and maintain desktop PCs, laptops, and other IT equipment.

Skills

Problem-solving

Customer service focus

Communication skills

Education

CompTIA A+ or similar IT certifications

Tools

Windows 10/11

Microsoft 365

Active Directory

Job description

A leading facilities management company in the UK is seeking an enthusiastic IT Desktop Engineer to provide technical support to users. The role involves troubleshooting issues with PCs, laptops and software while working within a collaborative team. Ideal candidates are early in their IT careers, have a strong customer service focus, and possess problem-solving skills. Competitive benefits and career development opportunities are offered.