IT Delivery Lead

The Hartford; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking an IT Service Delivery Manager to lead digital transformation projects. This role requires managing Agile teams, ensuring the delivery of high-quality software solutions, and enhancing operational efficiency through Agile practices. Ideal candidates will have significant experience in the London Market and a proven track record of success in similar positions.

Qualifications

• Experience as an IT Delivery Manager or Release Train Engineer.
• London Market Insurance experience preferred.
• Proven history of delivering software projects on time.

Responsibilities

• Manage Agile teams and oversee program delivery.
• Foster communication between teams and stakeholders.
• Track and resolve project risks and dependencies.

Skills

Communication

Problem Solving

Team Leadership

Agile Practices

Data Analysis

Education

Professional Scrum Master (PSM1+) certification

SAFe Certified Scrum Master (SSM) certification

Tools

JIRA

Rally

Job description

INTL IT Service Delivery Manager - IZ06YY

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Lead the delivery of digital and transformational change across Hartford’s International IT portfolio by managing cross-functional Agile teams. Drive the successful implementation of high-quality software solutions, support strategic growth initiatives, and embed Agile practices to enhance delivery efficiency and business value.

Job Responsibilities

• Oversee and support program delivery by coordinating processes, tracking progress, resolving issues, managing risks, and driving continuous improvement.
• Manage relationships with key internal stakeholders such as the Agile Product Manager, Product Owners, Business Heads, US/UK IT leadership, and US execution teams.
• Foster strong external partnerships to bring in the latest research, data, and tools that advance Agile maturity at The Hartford, with a focus on enabling built-in quality practices.
• Promote and guide Agile best practices at The Hartford, including backlog management, metrics, and key Agile concepts like epics and features.
• Facilitate Agile processes at the program level, including Program Increment (PI) planning, Scrum of Scrums, and solution demos.
• Establish and communicate the Iterations and PIs cadence with the Business Roadmap.
• Help manage risks and dependencies, ensuring alignment between strategy and execution.
• Facilitate the management and prioritization of all work, ensuring alignment to the strategic IT investment roadmap.
• Collaborate with the appropriate individuals to translate business strategy into technology strategy and ensure that capabilities required by the business are enabled.
• Maintain scorecards and productivity metrics consistent with Agile governance standards to promote iterative and continuous improvement.
• Foster communication and collaboration between Agile teams within the Agile Release Train (ART) and all stakeholders.
• Manage the program backlog that feeds work to the ART and remove barriers and impediments to ART effectiveness.
• Align working and reporting practices with US counterparts to embed mature Agile practices.
• Ensure the Agile teams have the right skills, employee-to-vendor ratio, and onshore to offshore balance for efficient execution.
• Track and communicate key ART metrics, including budgets, timeframes, impediments, and business value delivery.
• Collaborate with IT leadership to define tolerable risk levels and manage/mitigate ART risks and dependencies.
• Report planning results and epic status to senior management, business owners, product owners, and stakeholders.
• Ensure all teams on the ART adhere to established governance models.
• Lead, mentor, and develop cross-functional Agile teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Identify development opportunities to enhance team capabilities and career growth.

Qualifications and Capabilities

• Ability to lead and motivate teams, communicate effectively with stakeholders, and build strong relationships.
• Ability to work effectively with cross-functional teams and build consensus.
• Ability to identify and resolve complex technical and organizational issues.
• Ability to analyze data, track performance, and identify areas for improvement.
• Working knowledge of Scaled Agile Framework (SAFe), Scrum, and Kanban.
• Understanding of software development processes, including iterative and incremental development.
• Knowledge of Agile techniques: User Stories, Continuous Integration, Test-driven Development, Continuous Testing, Pairing, Automated Testing, Burn-down Metrics, Velocity, etc.

Experience

• Relevant experience as an IT Delivery Manager or Release Train Engineer.
• Experience managing direct reports in a leadership role.
• London Market Insurance experience; Insurtech market knowledge is a plus.
• Experience across the software development lifecycle roles such as developer, tester, analyst, product owner, or project manager.
• Experience with Agile toolsets like Rally or JIRA, and scaled Agile frameworks.
• Certifications such as Professional Scrum Master (PSM1+) or SAFe Certified Scrum Master (SSM) are desirable.
• Proven track record of delivering high-quality software on time and within budget.

About Us | Our Culture | What It’s Like to Work Here

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.