IT Customer Support Account Manager

JR United Kingdom; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A fast-growing IT services company seeks an enthusiastic IT Customer Support Account Manager in Solihull. This hybrid role combines technical support with client management, requiring expertise in Microsoft products and strong problem-solving skills. Join a collaborative team committed to continuous improvement and client satisfaction.

Benefits

Access to continuous learning opportunities

Competitive salary and benefits package

Collaborative and inclusive work environment

Qualifications

• Proven experience in technical support and account management.
• Strong understanding of Microsoft products and services around O365.
• Excellent problem-solving and communication skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide expert-level technical support and guidance.
• Identify potential problems and provide proactive solutions.

Skills

Problem-solving

Communication

Client satisfaction

Education

Experience in technical support

Understanding of Microsoft products

Job description

Social network you want to login/join with:

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Client:

Chapman Tate Associates

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

IT Customer Support Account Manager

Location: Solihull – Hybrid 3 days in the office 2 from home

Key areas of the role: Customer Support, Sales-support, Technical Account Management, Cloud Services Support, Microsoft 365 Support, Cyber, Networking, IT MSP, IT Managed Services

Are you passionate about delivering top-notch technical support and building strong client relationships but also have an IT ‘sales’ background?

Well this could be the role for you!

Our fast-growing and established client is seeking an enthusiastic and experienced IT Customer Support Account Manager to join their dynamic team. If you thrive in a fast-paced environment and have a knack for problem-solving, this is the perfect opportunity for you!

This is a mixture of a Sales and IT Support role. If you have some Technical knowledge and a sales background or vice-versa, we would be keen to hear from.

Key Responsibilities:

• Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all technical support needs.
• Technical Expertise: Provide expert-level technical support and guidance, resolving complex issues in a timely and efficient manner.
• Proactive Solutions: Identify potential problems and provide proactive solutions to prevent future issues.
• Collaboration: Work closely with cross-functional teams to ensure seamless service delivery and client satisfaction.
• Continuous Improvement: Stay updated with the latest Microsoft technologies and best practices to continuously improve support services.

Technically you will have worked in a customer support/facing role where you have supported customer on solutions around O365, Outlook, Networking Issues, Cloud Services, Cyber solutions or anything within an IT Technical remote that can related to IT Managed Services

Qualifications:

• Proven experience in technical support and account management.
• Strong understanding of Microsoft products and services around O365
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a strong focus on client satisfaction.
• Be part of a UK wide and collaborative team that are always there for each other.
• Access to continuous learning and professional development opportunities.
• Competitive salary and benefits package.
• Collaborative and inclusive work environment.

If you are ready to take your career to the next level and make a significant impact, apply now to become a part of a ‘family’ that look out for each and are very unique journey in the IT Market.