IT Change & Release Lead - Hybrid & AI-Driven

Ocado Retail Limited; Hatfield; Hybrid; GBP 65,000 - 90,000; Part time

Benefits offered by this job

Private medical insurance

Ocado discount 15%

M&S discount 20%

Gym membership discount

Shuttle bus Hatfield

Job summary

Ocado Retail Limited is seeking an IT Change & Release Manager to lead the evolution of change and release capabilities, ensuring stability of live services. You will partner with third‑party tech teams, guide project transitions, and drive intelligent efficiencies using AI‑driven automation.

The role focuses on governance, KPI dashboards, and collaboration across IT Service Operations. Hybrid working with 3 days in the Hatfield office is offered.

Qualifications

• A highly skilled ITSM professional with a proven track record in designing, adapting, and optimising Change & Release processes.
• Strong stakeholder management to guide project teams through transitions and translate technical change to business language.
• Experience with modern SaaS ITSM tooling and interest or experience in AI-driven automation.

Responsibilities

• Review, adapt, build, optimise, and educate on Change & Release processes with full accountability for live service changes.
• Lead and run the Change & Release function daily, supporting the IT Service Operations Lead.
• Design, implement, and enforce quality controls, metrics, and dashboards for service stability.
• Collaborate with Service Design & Transition to onboard new services and features.
• Coordinate with external third-party teams to align with release standards and policies.
• Leverage AI capabilities to automate processes and drive operational intelligence.

Skills

ITSM

Stakeholder management

Vendor management

Leadership

AI in ITSM

Education

Bachelor's degree or equivalent

ITIL v4 certification

Tools

Freshservice

Job description

Ocado Retail Limited is seeking an IT Change & Release Manager to lead the evolution of change and release capabilities, ensuring stability of live services. You will partner with third‑party tech teams, guide project transitions, and drive intelligent efficiencies using AI‑driven automation.

The role focuses on governance, KPI dashboards, and collaboration across IT Service Operations. Hybrid working with 3 days in the Hatfield office is offered.