IT Change Manager - 12 Month FTC (5627)

Irwin Mitchell; Sheffield; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading legal services provider in the UK is seeking an experienced IT Change Manager to lead change management efforts within its IT services. This key role involves ensuring robust processes that align with business priorities to minimize risk while maximizing value. Candidates should have a strong background in IT change management and ITIL principles, along with excellent stakeholder engagement skills.

Benefits

25 days holidays plus bank holidays

Generous pension schemes

Paid volunteering days

Health membership

Hybrid working policy

Wellbeing initiatives

Qualifications

• Proven experience in IT change management, ideally within a complex, multi-site organisation.
• Strong knowledge of ITIL principles, focusing on Change, Incident, and Problem Management.
• Excellent stakeholder engagement skills, capable of influencing diverse teams.

Responsibilities

• Lead the IT Change Management function, ensuring all changes are assessed and implemented.
• Manage the Change Advisory Board (CAB) and facilitate effective decision-making.
• Work with service owners and project managers to coordinate change activities.

Skills

IT change management

ITIL principles

Stakeholder engagement

Analytical approach

Meeting facilitation

Tools

ServiceNow

Job description

Overview

At Irwin Mitchell, we're passionate about delivering exceptional experiences for our colleagues and clients. We are looking for an experienced IT Change Manager to lead and embed a structured, people-focused approach to change across our IT services. This is a key role within our IT Service Management team, offering the opportunity to shape how change is delivered, governed, and communicated across the organisation. You'll ensure that our change processes are robust, transparent, and aligned with business priorities minimising risk while maximising value. You’ll take ownership of the end-to-end change management process.

Responsibilities

• Lead the IT Change Management function, ensuring all changes are assessed, authorised, and implemented in line with ITIL best practices
• Manage the Change Advisory Board (CAB), facilitating regular meetings and ensuring effective decision-making across stakeholders
• Work closely with service owners, technical teams, and project managers to coordinate change activity and ensure alignment with strategic goals
• Develop and maintain change policies, procedures, and documentation, ensuring they are clear, accessible, and regularly reviewed
• Monitor and report on change performance, using KPIs and metrics to identify trends, risks, and opportunities for improvement
• Champion a culture of accountability and continuous improvement, helping teams understand the value of structured change and how it supports service stability and innovation
• Support incident and problem management processes, ensuring changes are appropriately linked and lessons learned are captured

People and Inclusion

Our responsible business programmes are fundamental to who we are and our purpose. We are committed to being a diverse and inclusive workplace where our colleagues can flourish, with inclusion networks across our business to support this aim.

Social Responsibility

Our commitment to social responsibility, community investment and tackling climate change is a fundamental part of who we are. It is made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

Additional Information

As part of the Irwin Mitchell Group's onboarding process, all successful applicants are required to complete the group's employment screening process. This ensures that new employees meet our standards in relation to honesty and integrity, protecting the interests of the Group, colleagues, clients, partners and other stakeholders. We carry out pre-employment screening to establish eligibility to work in the UK, and to check criminal records and financial standing with trusted third parties. The screening process complies with Data Protection and applicable laws.

Qualifications

• Proven experience in IT change management, ideally within a complex, multi-site organisation
• Strong knowledge of ITIL principles, with a focus on Change, Incident, and Problem Management
• Excellent stakeholder engagement skills, with the ability to influence and build trust across technical and non-technical teams
• A structured and analytical approach, with the ability to assess risk, prioritise effectively, and make sound decisions under pressure
• Confidence in facilitating meetings and presenting to senior stakeholders, including CAB and governance forums
• Experience with ITSM tools, such as ServiceNow or equivalent platforms

Benefits

• 25 days holidays as standard plus bank holidays - You can buy up to 35hrs of extra holiday
• Generous and flexible pension schemes
• Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside Aviva Digital GP services
• Flexible by Choice programme allowing hybrid working where role, team and client requirements permit
• Wellbeing initiatives and recognition as a Best Workplace for Wellbeing (2024)