IT Change Coordinator - London

GBS Global Applied Knowledge; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading higher education provider in the UK is looking for an IT Change Coordinator to oversee and improve operational IT changes. The ideal candidate will have a degree, relevant experience in change management, and exceptional communication skills. This role offers a competitive salary, comprehensive benefits including annual leave, flexible benefits, and bonus potential, contributing significantly to the mission of enhancing student outcomes.

Benefits

25 days annual leave plus 8 public holidays

1 extra leave day per year of service

Flexible Benefits (Cycle to Work, Workplace Nursery, Techscheme)

Reward and recognition programme

Discretionary annual performance bonus

Qualifications

• Minimum of two years’ experience delivering IT change management.
• Knowledge of project and change management methodologies.
• Good understanding of Microsoft systems and excellent IT competence.

Responsibilities

• Enforce change management processes ensuring evaluations and approvals.
• Coordinate Change Advisory Board meetings.
• Manage end-user satisfaction and service improvement programs.

Skills

Change management

Communication

Training delivery

ITIL

Microsoft systems

Education

Degree or equivalent qualification

Tools

Cloud-based Information Systems

Job description

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Department: Business Improvement and Customer Service

Location: London (On-site)

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision: Changing lives through education.

What We Do: The IT Change Coordinator will support the operational IT change need within the business. GBS has implemented a number of new systems and the focus of this role is to lead the continual improvement of these systems.

Location

London

Appointment Type

Permanent

Department

Business Improvement and Customer Service

Full-Time/Part-Time

Full-time

Hours

40

Competitive

Entity

GBS UK

Ref No

5080

Main Responsibilities

About the Role:

• Enforce change management processes, ensuring that all changes are properly evaluated, prioritized, documented, and approved before implementation.
• Coordinate and facilitate the Change Advisory Board (CAB) meeting, working with delivery teams and key stakeholders to ensure that all changes are reviewed and approved based on their impact prior to implementation.
• Oversight of the Incident, Major Incident, Change, and Transition management processes
• Adopt ITIL best practices for incident, change, configuration and knowledgebase management.
• Manages End-user satisfaction, service improvement programs, escalation & complaint management based on end-user feedback.

Requirements

About you:

• Degree in or equivalent qualification
• A minimum of two years’ experience delivering IT change management.
• Knowledge of project and change management methodologies, including ITIL.
• Knowledge of cloud-based Information Systems.
• Strong communication skills. Experience delivering training to large user groups and senior stakeholders.
• Good understanding of Microsoft systems and excellent general IT competence.
• Experience of delivering training for IT Systems.
• Knowledge of Higher Education.
• Knowledge of the Operations environment.
• End user training in a large corporate environment

Other Information

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!