IT Change and Configuration Analyst

Pension Corporation; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Pension Corporation, un acteur majeur dans le secteur des assurances, recherche un IT Change and Configuration Analyst. Vous serez responsable de la gestion des changements IT, de la transition de nouveaux services et de l'enregistrement précis des actifs IT. Ce rôle nécessite une expérience en environnement ITIL et de solides compétences analytiques. Rejoignez-nous pour bénéficier d'une rémunération compétitive, d'un bonus lié à la performance et de nombreux avantages, comme une assurance santé privée et des congés annuels généreux.

Benefits

Private medical insurance

28 days' annual leave

Study support for qualifications

Generous pension scheme

Qualifications

• Expérience en gestion de CAB et en politique d'engagement des changements.
• Connaissances intermédiaires en réseaux de données, VMs, dispositifs de stockage.
• Attention aux détails en documentation et saisie de données.

Responsibilities

• Gérer le processus d'engagement des changements en IT.
• Assurer la transition fluide des services IT en production.
• Gérer le processus de gestion des demandes IT.

Skills

Change Enablement

ITIL environment experience

Excellent communication skills

Analytical skills

Problem-solving attitude

Tools

Oracle SQL

Azure

Active Directory/Entra ID

Job description

The IT Change and Configuration Analyst will be responsible for at least two of the four key accountabilities that enable IT to meet these aims, and they are described below.

Change Enablement: Ensure Requests for Change (RFCs) are recorded, assessed, and approved by the IT Change Advisory Board (CAB). The Service Transition Analyst chairs CAB and is responsible for managing the Forward Schedule of Change. They also manage any communication for RFCs, so affected users/customers are notified in a timely manner.

Service Transition: Ensure that new IT Services are smoothly transitioned into Production, with support processes and procedures and ownership understood and accepted.

Demand Management: Manage the Demand Management process for IT services, guiding people from initial request, through to implementation of the requirement, acting as a liaison point between the requestor and the IT teams

Configuration Management: Ensure that all IT assets and services are accurately recorded, all inter-dependencies are mapped, and all records are kept up to date. Configuration Management controls the data recorded as a step in the other three processes and provides reliable data so those processes work in an effective and trustworthy manner.

Technical:

• Experience in Change Enablement is essential
• Experience of working in an ITIL environment
• Intermediate technical knowledge of data networks, laptops/desktops (hardware and OS), servers (hardware and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory/Entra ID, Azure
• An understanding of the software development and release lifecycle

Personal:

• Experience of managing CAB meetings
• Ability to confidently enforce the Change Enablement policy, e.g., ensuring that RFCs are not approved until all the required criteria have been met.
• To confidently enforce governance of Service Transition activities
• Excellent communication skills to effectively engage with a diverse set of stakeholders
• Attention to detail on documentation and data entry
• Excellent analytical skills
• A good problem-solving attitude

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.