IT Change Analyst | S2 | IT Operations

Santander USA; Milton Keynes; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join Santander USA as an IT Change Analyst in Milton Keynes, where you'll manage deployments and coordinate major changes within our IT Change Management team. This role offers an exciting opportunity to enhance your career while working with cutting-edge technologies in a supportive environment that values diversity and inclusion.

Benefits

£500 annual cash allowance

Discretionary performance-related annual bonus

8% pension contribution

27 days holiday plus bank holidays

Free access to digital health services

Company-funded death-in-service benefit

24/7 access to employee discount platform

Voluntary healthcare benefits at discounted rates

Share in Santander’s success

Support for charitable giving

Qualifications

• Experience with Technical and Software Change Management.
• Experience in an ITIL Service-oriented environment.
• Understanding of multi-platform systems architecture.

Responsibilities

• Managing deployments for various technologies.
• Coordinating major changes and managing deployment activities.
• Performing post-implementation reviews.

Skills

Technical Change Management

Software Deployment

Stakeholder Management

Education

ITIL Certification

Prince2 Certification

Tools

Ansible

WebSphere

Tomcat

AWS Cloud

Android / iOS

Job description

IT Change Analyst | S2 | IT OperationsCountry: United Kingdom

Interested in part-time, job-share or flexible working ? We want to talk to you!

Join our community.

We have an exciting opportunity for an IT Change Analyst to join our IT Change Management team in Unity Place - Milton Keynes.

You’ll use a variety of skills working with an experienced team of change managers involved in both minor and major changes to Infrastructure including large transformation programmes, upgrades and projects.

If you’re someone who’s performed a similar role already, this is the perfect opportunity to develop your career.

The difference you’ll make:

• Managing deployments in different environments for various technologies such as JAVA, AWS Cloud and Mainframe
• Performing technical analysis of any failure during deployment process and fix the issue
• Co-ordinating major changes, including deployment plans, and manage deployment activities. Also, verify, validate, and create implementation plans as required
• Performing post implementation reviews
• Managing stakeholder relationships with interfacing areas both internal and external
• Chairing weekly change board meetings and specific project change meetings

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Experience with Technical and Software Change Manager expertise
• Experience installing and deploying software packages for different technologies/frameworks
• Previous experience working within an ITIL Service oriented environment

It would also be nice for you to have:

• A proven understanding of multi-platform systems architecture (Ansible, WebSphere, Tomcat, AWS Cloud & Android / iOS)
• ITIL Certification or equivalent
• Prince2 Certification or equivalent
• Experience in Scripting languages

What else you need to know:

This permanent role is based in Unity Place – Milton Keynes.

We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

On call Support on a rota 1 week in 7, Supporting Changes out of office hours.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–

1st Stage – Technical Interview – this will a 30min technical interview with one of the team

2nd Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.

If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Share in Santander’s success by saving or investing in our share plans.
• Support your favourite causes through charitable giving and our community partnerships
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [e-mail] or call 0870 414 9080.

About the company

Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges.As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.

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