IT Case Management Developer

JR United Kingdom; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

An exciting opportunity has arisen at a leading legal services provider in Manchester for an IT Case Management Developer. This role involves working collaboratively within a dynamic team to design and maintain critical workflows using Access Proclaim, enhancing business operations. You will be responsible for gathering requirements, testing system changes, and providing support to users. Ideal candidates will possess strong analytical and communication skills, with a focus on continuous improvement. This innovative firm offers a supportive environment for professional growth and development.

Qualifications

• Experience in Proclaim development or similar case management systems.
• Strong analytical and communication skills.

Responsibilities

• Designing and maintaining Proclaim workflows and templates.
• Collaborating with users to gather and refine requirements.
• Providing application support and managing support calls.

Skills

Proclaim development

Stakeholder management

Analytical skills

Communication skills

Continuous improvement focus

Tools

Access Proclaim

Job description

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IT Case Management Developer, Manchester

Client:

Antony Hodari Solicitors

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Antony Hodari Solicitors is a practice providing legal services from its offices in Manchester and Liverpool City Centres. An exciting role has arisen to join the IT Department. You will work in a team-based environment as a Case Management Developer, focusing on developing and maintaining workflows using Access Proclaim, which is critical to business operations. The key responsibilities include:

• Designing, developing, and maintaining Proclaim workflows and templates, including updates to existing workflows.
• Working within schedules and deadlines aligned with business priorities.
• Collaborating with Users and Managers to gather and refine requirements.
• Testing system changes and ensuring successful deployment.
• Providing go-live support as needed.
• Offering application support to internal and external users, liaising with third-party suppliers.
• Assisting the Service Desk and managing support calls until resolution or escalation.
• Maintaining and upgrading the case management database, including applying patches as specified by the vendor.
• Working independently or as part of a team on various projects.
• Working out of hours when necessary for urgent development or project implementation.

Mandatory Skills:

• Experience in Proclaim development or transferable case management development experience from similar systems.
• Stakeholder management skills.

Desirable Skills (not essential):

• Experience with Esigning technologies.
• Legal experience, especially in Housing Conditions, Environmental Protection, and Litigation.
• Knowledge of Agile methodologies.
• Commercial awareness.

Candidate Qualities:

• Focus on continuous improvement.
• Strong analytical and communication skills, with enthusiasm for learning complex case management systems.
• Ability to work well within a team.
• Good at prioritizing workload and managing multiple tasks.