IT Business Analyst

Morson Edge; South Yorkshire; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Morson Edge is seeking an IT Business Analyst with a CRM focus to join the technology team in a hybrid role in the UK. You will translate business needs into clear requirements for product owners, engineers and testers, shaping backlogs for effective Agile delivery.

You will refine epics, define user stories and collaborate across cross-functional teams to ensure well-defined work for implementation. Strong data, API and Salesforce experience are valuable assets.

Qualifications

• Experience in technology/digital/data/engineering environments.
• Strong ability to translate business needs into technical solutions.
• Technical understanding of APIs, integrations and data flows.
• Experience analysing interface specifications (Swagger/OpenAPI) and data validation with SQL.
• Salesforce Sales Cloud or Financial Services Cloud experience.
• Excellent communication and stakeholder management skills.

Responsibilities

• Collaborate with Product Owners and stakeholders to identify business problems and desired outcomes.
• Define and refine Epics and user stories; ensure requirements are clear and testable.
• Work with cross-functional Agile teams to maintain momentum and priorities.
• Use data and metrics to support decisions and improve delivery flow.
• Analyse interfaces, data flows and integration needs with technical teams.
• Ensure solutions meet governance, security and data privacy requirements.

Skills

CRM requirements

Agile delivery

Requirements gathering

Stakeholder management

APIs & integrations

SQL data validation

Tools

Jira

Azure DevOps

Job description

IT Business Analyst

Location: South Yorkshire

Full time/Permanent / hybrid working

Salary to £65,000 pa + bonus/benefits

The Role

We are seeking an experienced CRM focused Business Analyst to join a technology team within a large UK organisation. You will work closely with Product Owners, engineers, testers, UX specialists and business stakeholders to translate business needs into clear, prioritised requirements that support effective Agile delivery. You will help define customer-focused solutions, shape product backlogs and ensure development teams have well-defined work ready for implementation.

Key Responsibilities

• Collaborate with Product Owners and stakeholders to identify business problems, opportunities and desired outcomes.

• Define and refine Epics and user stories, ensuring requirements are clear, actionable and ready for development and testing.

• Work closely with cross-functional Agile teams to maintain delivery momentum and manage priorities.

• Use data, analysis and performance metrics to support decision-making and improve delivery flow.

• Analyse system interfaces, data flows and integration requirements, working closely with technical teams.

• Ensure solutions meet relevant governance, compliance, security and data privacy requirements.

Essential Experience

• Experience within a technology, digital, data or engineering environment, working alongside Agile delivery teams.

• Strong business analysis skills, including problem-solving, requirements gathering and translating business needs into technical solutions.

• Technical understanding of APIs, system integrations, data flows and software architecture principles.

• Experience analysing interface specifications, such as Swagger/OpenAPI, and using SQL or similar tools for data validation.

• Salesforce Sales Cloud or Financial Services Cloud experience.

• Excellent communication and stakeholder management skills.

Desirable Experience

• Experience within a regulated industry, ideally financial services.

• Familiarity with cloud platforms, CI/CD pipelines and automated testing.

• Experience working in small, cross-functional Agile teams.

• Knowledge of data mapping, system analysis and backlog management tools such as Jira or Azure DevOps.

• Understanding of secure software development and data protection principles.

Working Arrangements

Hybrid working is available, with an inclusive and flexible approach to working arrangements.

This is an excellent opportunity for a technically minded Business Analyst who enjoys working at the intersection of business needs, product development and software engineering.