IT Assistant / Junior IT Technician

Aluminum Window Designs Ltd; Southampton; On-site; GBP 16,000 - 25,000; Part time

Job summary

A leading educational institution in Hedge End is seeking a motivated IT Assistant / Junior IT Technician. This part-time role involves providing essential First Line IT support, managing bookings, and assisting staff and students with their IT needs. The successful candidate will thrive in a dynamic environment and gain valuable experience in both Windows and Mac systems, contributing to an effective IT experience for the school community.

Benefits

Public sector pension scheme

Cycle-to-Work scheme

IT Leasing scheme

Staff membership rates at Leisure Centre

Free on-site car parking

Qualifications

• Good basic IT knowledge required.
• Excellent communication and customer service skills needed.

Responsibilities

• Provide First Line IT support to staff and students.
• Manage the school's IT equipment booking ticket system.
• Log support requests and escalate complex issues.

Skills

Communication

Customer Service

IT Knowledge

Job description

with good basic IT knowledge, excellent communication and customer service skills, who is motivated and enthusiastic is required to support the IT Genius Bar at a well-established Trust based in Hedge End, Southampton, Hampshire.

SALARY: £24,027 per annum FTE / Actual Annual Salary £16,708 per annum + Benefits

LOCATION: Hedge End, Southampton, Hampshire (SO30)

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 30 hours per week, Monday to Friday 9:30am to 4:00pm, term time only (39 weeks)

Job Overview

Do you thrive on solving problems and helping others with technology? Are you looking for a rewarding role within a supportive and innovative school environment? We have a fantastic new job opportunity for an IT Assistant / Junior IT Technician with good basic IT knowledge, excellent communication and customer service skills, who is motivated and enthusiastic.

Working as the IT Assistant / Junior IT Technician, you will be the first point of contact for staff and students over the counter and on the phone, providing essential First Line IT Support and managing the equipment booking ticket system.

This is a basic First Line IT Support Assistant position where you will perform basic tasks such as changing passwords and logging tickets. More complicated jobs coming into the Genius Bar will be passed to the IT Technicians via the Helpdesk.

As the IT Assistant / Junior IT Technician, you will gain hands-on experience in a dynamic environment that utilises both Windows and Mac operating systems, supports personal devices, and maintains its own comprehensive IT infrastructure.

DUTIES

• Providing friendly and efficient First Line IT support, in person and over the phone, to staff and students, working from the Genius Bar
• Operating and managing the school's IT equipment booking ticket system
• Responding to queries and resolving basic IT issues, such as password resets
• Accurately logging support requests using the ticket system and escalating complex issues to the IT Technicians
• Creating tickets in the IT Helpdesk for the IT Technicians to process
• Monitor stock levels on Genius Bar and relay this information to the Senior IT Technician
• Issue booked equipment out to pupils and staff
• Complete daily/weekly audits on equipment and stock
• Report any equipment defects to the Senior IT Technician
• Contributing to a smooth and effective IT experience for the entire school community
• Updating school social media accounts/posts

Candidate Requirements

• Good basic IT knowledge
• Excellent communication skills both written and verbal
• Excellent customer service skills
• Motivated & enthusiastic individual with a passion for helping others

Benefits

• Invest in Your Future: Enrolment in one of the UKs largest public sector pension schemes
• Smart Commuting: Tax-efficient Cycle-to-Work scheme
• Tech Savvy Savings: Tax-efficient IT Leasing scheme
• A Welcoming Team: Friendly and sociable colleagues
• Fantastic Facilities: Staff membership rates at the modern on-site Leisure Centre
• Convenient Location: Good transport links and free on-site car parking

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. They will ensure that all recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.

We reserve the right to close any of our vacancies early.

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JOB REF: AWDO-P13405

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