IT Asset Manager

London Ambulance; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

The London Ambulance Service is seeking an IT Asset Manager to oversee the operational delivery of IT Asset Management services across the Trust. You will own asset management processes, govern the central system and software library, and ensure asset changes are communicated to key stakeholders to keep operations safe and compliant.

Leading with ITIL practices, you will manage the asset lifecycle from procurement through decommissioning, contributing to reliable emergency response and

Qualifications

• Educated to degree level with appropriate post-graduate to Masters or equivalent experience.
• ITIL Foundation level qualified.
• ITIL Managing Professional level qualified or obtain qualification within 6 months.

Responsibilities

• Accountable for the operational delivery of IT Asset Management Services, ensuring service levels and compliance.
• Own the IT Asset Management Processes.
• Govern the Digital and Data IT Asset Management central system, inventory and software library.
• Oversee due diligence of changes to keep assets safe and trackable.
• Identify opportunities to improve IT Asset Management processes.
• Coordinate communication of asset changes to stakeholders and Trust users.
• Manage end-to-end Asset Lifecycle from procurement to decommissioning.

Skills

IT Asset Management

ITIL Framework

Inventory management

Policy development

Analytical thinking

Interpersonal skills

Education

Degree level or higher

ITIL Foundation

ITIL Managing Professional (or in progress)

Tools

IT Asset Management System

Software Library

Job description

The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost-effective digital services to support the delivery of urgent and emergency care. To ensure that IT services are available and to support operations the LAS provides a range of IT and digital assets.

The IT Asset Manager is responsible for the effective management of all LAS digital and technology assets across the Trust, including software, mobile devices, vehicle-mounted systems, and supporting infrastructure. This role ensures that frontline and support staff have access to reliable, secure, and well-maintained technology, enabling efficient emergency response and high-quality patient care.

There is a minimum 40% onsite presence required, this is subject to change in line with Trust policy and local requirements.

Main duties of the job

Accountable for the operational delivery of IT Asset Management Services, ensuring IT Asset Management services meet agreed service levels, legislative and regulatory com-pliance requirementsOwn the IT Asset Management Processes

• Ensure interface dependencies between IT Asset Management and other associated ITIL Service Management processes are effective and working optimally
• Govern the Digital and Data IT Asset Management central IT Asset Management System / Inventory, Software Library and databases.
• Responsible for overseeing appropriate due diligence of IT Asset Management changes ensuring that digital and technology assets are safe and trackable at all times.
• Responsible for the identification of IT Asset Management process improvement opportunities.
• Coordinate and manage the communication of IT asset changes to key stakeholders and Trust users.
• Asset Lifecycle Management: Responsible for the end-to-end lifecycle of IT assetsfrom procurement and deployment to maintenance, upgrades, and secure decommissioning.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:Our care delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London using our unique pan-London position to contribute to improving the health of the capital.To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job responsibilities

Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.

Person Specification

Qualifications, Accreditations, Education

• Educated to degree level with appropriate post-graduate to Masters or equivalent experience
• Information Technology Infrastructure Library (ITIL) Foundation level qualified
• Information Technology Infrastructure Library (ITIL) Managing Professional level qualified or obtain qualification within 6 months

Experience

• Experience of IT Asset and Inventory management and administration gained in a Digitally mobile organisation
• Experience of managing IT Asset Management services within an ITIL framework including problem, change and release, test and transition, incident, availability, and capacity management
• Experience of developing and improving IT Asset Management policy and process

Knowledge and Skills

• Ability to concentrate when carrying out detailed analysis of information systems over sustained periods, while having to deal with interruptions, emergencies and unpredictable issues.
• Ability to think logically and clearly and be able to make rational decisions in emergency situations, with the ability to respond quickly and accurately to important and contentious operational issues.
• Excellent interpersonal skills with the ability to use tact and diplomacy to promote team working as an essential characteristic within the Digital and Data Directorate

Personal Abilities

• Demonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values.
• Positive and demonstrable commitment to personal and career development by a continuous record of achievement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.