IT Apprenticeship

Baltic Apprenticeships; Gateshead; On-site; GBP 17,000 - 20,000; Full time

Job summary

Une entreprise de services informatiques recherchera un apprenti IT Support Technician. Vous fournirez un support de première ligne, travaillerez sur des tickets et aiderez à la configuration des systèmes tout en développant vos compétences techniques au travers d'un apprentissage de niveau 3.

Benefits

25 jours de congés annuels plus jours fériés

Plan de santé

Programme de travaux à vélo

Membres d'adhésion à la salle de sport à prix réduit

Qualifications

• Doit réaliser le GCSE en Maths et Anglais.
• Compétences en communication écrites et verbales.
• Intérêt marqué pour l'apprentissage des nouvelles technologies IT.

Responsibilities

• Fournir un support de première ligne pour le Service Desk.
• Gérer les tickets de support et aider aux projets.
• Assister à la configuration des ordinateurs et au support technique.

Skills

Communication

Résilience

Troubleshooting logique

Education

Grade 4/C en Maths

Grade 5/C en Anglais

Job description

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country? This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship. Aspire Technology […]

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?

This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship.

Aspire Technology Solutionsare looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices at Pipewell Quay on Gateshead’s Quayside. They’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems.

Baltic Apprenticeships have teamed up with Aspire Technology Solutions to offer a free, exclusive IT Bootcamp! Bootcamp attendees are offered a guaranteed interview. Please apply for more details.

In this role, you’ll work towards yourLevel 3 Information Communications Technician qualificationdelivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide 1st line support for the Service Desk
• Work on support tickets and provide project support to senior engineers
• Assisting the setup of desktops & laptops
• Dealing with ticket queries including password resets, new user requests and fault logging
• Assisting with infrastructure refreshes
• Telephony rollouts
• Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal
• Liaise with internal customers to ensure that services are being delivered
• Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates

Salary, Hours & Benefits:

• £17,000 per annum
• Monday to Friday 9am-5pm
• 25 days annual leave plus bank holidays
• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Desired Qualities, Skills and Knowledge:

• Grade 4/C in Maths and a grade 5/C in English at GCSE is required for this programme.
• Excellent communication skills both written and verbal
• A keen interest in learning new IT technologies
• Positive and resilient
• Personable and friendly
• Well organised
• Takes the initiative
• A logical approach to troubleshooting hardware and software issues

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effectiveIT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.