IT Apprenticeship

Baltic Apprenticeships; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits aspiring IT professionals through a hands-on apprenticeship program designed to empower the next generation of tech talent. This role offers valuable experience in providing technical support and involves working with cutting-edge technologies in a dynamic educational environment. You'll gain essential skills while working towards your Level 3 Information Communications Technician qualification, all under the guidance of experienced mentors. Join a forward-thinking organization that values innovation and teamwork, and take the first step toward a rewarding career in IT support.

Benefits

21 days of annual leave

Bank Holidays

Full training and support

Mentorship from experienced staff

Qualifications

• Passionate about technology and eager to learn.
• Ability to provide technical support to staff and students.

Responsibilities

• Provide technical support via ticketing system, email, and face-to-face.
• Install and upgrade hardware and software components.

Skills

Technical Support

Teamwork

Communication

Problem Solving

Eager to Learn

Education

GCSE English (Grade 5)

GCSE Maths (Grade 4)

Tools

Active Directory

Office 365

Google Classroom

Ticketing System

Job description

NS Optimum, a trusted UK leader in ICT solutions for schools, academies, and colleges since 1995, is offering an exciting opportunity for aspiring IT professionals through its IT Apprenticeship programme. As a Crown Commercial Service Supplier, the company delivers tailored, sustainable, and cutting-edge technology services designed specifically for the education sector.

More than just a provider of hardware and software, NS Optimum empowers teaching and learning by transforming educational environments with innovative IT solutions. From advanced network installations to fully interactive classrooms, the team works to enhance the way students and teachers engage with technology.

This apprenticeship offers a unique opportunity for individuals passionate about technology to gain hands-on experience, build valuable technical skills, and play a role in projects that make a real difference in schools across the UK.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

1. Getting involved in various security processes such as password resets, anti-virus configuration, implementing group policies and updating white listing systems.
2. Support with SLA's on the ticketing system.
3. Provide technical support to internal staff and pupils and external parents, via the ticketing system, email, calls and face to face.
4. Install and upgrade various hardware components such as laptops, RAM, SSD, Hard drive, printer installation, projector installation and more.
5. Install and upgrade software both physically and virtually, using Chrome Books, Active Directory file share and PXE Microsoft Server.
6. Involved in software updates such as server packs, security patches and driver updates.
7. Working with various cloud technologies such as Office 365, Parent Pay, Edulink and Google Classroom.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

1. Monday to Friday 8am-4pm.
2. 21 days of annual leave plus Bank Holidays.

Desired Qualities, Skills and Knowledge:

1. Passionate and eager to learn.
2. Outgoing and driven.
3. Ability to work as part of a team and independently.
4. Friendly and approachable.
5. Grade 5 in GCSE English and Grade 4 in GCSE Maths.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with NS Optimum. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.