IT Apprentice (Level 3 Information Communications Technician)

Primary Goal; Guildford; On-site; GBP 10,000 - 15,000; Full time

Job summary

A leading company in technology education is offering an IT Apprenticeship in Guildford. Candidates will receive comprehensive on-the-job training, gain industry-recognized qualifications, and earn while they learn. This role includes helpdesk support and opportunities for growth within the education network.

Benefits

Paid time off for off-the-job training

Comprehensive pre-apprenticeship induction

Access to practice labs and technical certificates

Monthly assessor visits and competency checks

Qualifications

• A passion for technology.
• Confidence with hardware and software.
• Enthusiasm to learn and succeed.

Responsibilities

• Assisting the Service Desk Lead and IT Technician with support tickets.
• Providing first-line support for staff via helpdesk tickets.
• Carrying out helpdesk support, resolving issues related to operating systems and software.

Skills

Communication

Interpersonal skills

Technical skills

Problem-solving

Teamwork

Education

GCSE grade 4 or above in English and Maths

Level 2 Functional Skills

Job description

Learning Partners IT Apprentice

Place of work: Guildford, Surrey

Four days a week in school, 1 day a week to study

You don’t need to go to university to kickstart your career!

Do you want to learn while earning and stay up-to-date with the latest technology?

If so, Learning Partners Academies network team is looking for an energetic and hardworking apprentice to join our small team, providing network support at Kings College Guildford and other schools remotely.

We work closely with Primary Goal, who will provide your training remotely. You will gain industry-recognized qualifications without college:

• Introductory Technical Concepts
• Personal and professional development
• Learning outcomes for CompTIA A+ 1001
• Learning outcomes for CompTIA A+ 1002
• Learning outcomes for CompTIA Cloud Essentials

You will gain valuable experience and a Level 3 Information Communications Technician qualification, supported throughout your apprenticeship by Primary Goal. You will receive paid time off for off-the-job training one day per week.

You will work with a close-knit team within the school, assisting the Service Desk Lead and IT Technician with support tickets, helping staff and students. You will primarily do first-line support but will also have opportunities to work on projects, such as backup systems.

Upon completing your apprenticeship, career opportunities may be available across our 12 schools, with ongoing training and seminars to maintain your skills.

What you will be doing!

• Undertaking apprenticeship training provided by Primary Goal.
• Carrying out helpdesk support, resolving issues related to operating systems, networks, software, user accounts, and websites.
• Providing first-line support for staff via helpdesk tickets.
• Assisting in system upgrades and maintenance.
• Liaising with third-party suppliers for quotes and support.
• Supporting technology asset management.

What we will provide you with!

• Comprehensive pre-apprenticeship induction (health and safety, technical specifics).
• Level 3 Information Communications Technician apprenticeship standard.
• E-learning training materials and technical certificates.
• Access to practice labs and a knowledge base.
• Monthly assessor visits and competency checks.
• Support desk (technical and pastoral).
• Development of personal learning, thinking skills, and key skills.
• Employment rights and responsibilities training.
• Functional Skills or GCSEs in English, Maths, and ICT if needed.

What we are looking for!

• A passion for technology.
• Confidence with hardware, software, and technical devices.
• Good communication and interpersonal skills.
• Experience working with children or young people is desirable.
• Enthusiasm and motivation to learn and succeed.
• A helpful attitude and enjoyment working with people of all ages.
• Commitment to completing the full apprenticeship.
• Ability to work well in a team and independently using initiative.

Working Week:

Monday to Friday, 36 hours per week, with a 40-minute lunch break. Four days in school, one day for study.

Salary:

£10,000 for the first 12 months. The remaining 10 months paid at the National Minimum Wage according to age.

Desired Qualifications:

GCSE grade 4 or above in English and Maths, or Level 2 Functional Skills.

Expected Duration:

15 months plus 4 months for End Point Assessment. This is a 20-month fixed-term appointment concurrent with your apprenticeship.

Career Progression:

Successful completion can lead to recognition for the Register of IT Technicians (RITTech) and progression to Level 4 Network Engineer apprenticeship.

Additional Information:

Primary Goal is committed to being a Disability Confident provider, making reasonable adjustments during the interview process. The role requires an Enhanced DBS check. Please submit your CV aligned with the role described.

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