IT Support Technician Apprentice

Jago Consultants; Horsham; On-site; GBP 10,000 - 15,000; Full time

Job summary

A leading school in Horsham is seeking an enthusiastic Apprentice ICT Support Technician to join its ICT Support team. Ideal for individuals starting their IT careers, this role offers hands-on experience in supporting and maintaining network systems, assisting users, and growing your technical skills. Successful completion leads to a Level 3 Information Communications Technician accreditation.

Benefits

Training from experienced IT Training team

Long-term job security with potential progression

Qualifications

• Good learner willing to get involved and contribute.
• Attention to detail focus on daily tasks.
• Passion for Technology.

Responsibilities

• Provide 1st line support to staff & students in a school environment.
• Install, configure and maintain computer hardware and software.
• Diagnose and resolve technical faults efficiently.

Skills

Analytic Problem Solver

Attention to Detail

Passion for Technology

Education

5 GCSEs Grades A-C / 9-5 including English & Maths

Job description

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Client:

Location:

Horsham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

53ec5a40cb86

Job Views:

43

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Description

Excellent opportunity for anEnthusiastic Apprentice ICT Support Technician to join a school ICT Support team based in Horsham. The successful candidate will be reporting to the Network Manager, and will be required to work as part of a small team providing 1st line support to staff & students, and assist with the day to day operation of the Support Team – this includes supporting and maintaining over 500 network PC stations & classrooms with interactive TVs. You will also be required to undertake a criminal record check via the DBS.

Position Overview

• Install and configure computer hardware, printers, software, systems, networks and ensure the latest software upgrades are implemented
• Setup equipment such as PC, laptops, mobile devices, and other specialist equipment, ensuring systems are ready for use.
• Deliver hardware and resources to work areas and offices as required
• Carry out assessments to determine the need for changes in hardware/software configurations
• Repair or replace components of a computer/network system as necessary
• Detect, diagnose, and resolve PC, printer, mobile, and peripheral device faults
• Perform scheduled maintenance on computer hardware, software, and networks to ensure efficient operations
• Provide technical support across the school (in person or over email, phone)
• Respond in a timely manner to hardware & software service issues and requests
• Perform diagnostic tests and troubleshooting to identify computer users issues
• Educate & train users on procedures for resolving or preventing recurrence of a problem
• Assist in testing and evaluating new technology

Position Requirements

• 5 GCSEs Grades A-C / 9-5 or equivalent (Including English & Maths)
• Attention to detail focus on daily tasks
• Good learner willing to get involved and contribute
• Passion for Technology
• Analytic Problem Solver / Good Time Keeping

Position Remuneration

• Monday to Thursday 8am – 4pm & Friday 8am – 3:30pm
• Training provided from an experienced IT Training team
• Long-term security and the opportunity to progress into a permanent position

Successful completion of the apprenticeship gives you accredited Level 3 Information Communications Technician, with training in how too:

• Efficiently operate & control your ICT infrastructure – Physical or Virtual hardware, software, network services & data storage
• Use Infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards
• Support the information system needs for your business.

If you are looking to start your IT career – this is the perfect position for you.