IT Apprentice

Oxfordshire City Council; Leighton Buzzard, Bletchley, Brackley, Milton Keynes; On-site; GBP 15,000; Full time

Job summary

An established industry player is seeking a dedicated support representative to be the first point of contact for incoming support calls and emails. This role involves logging support calls, keeping clients updated, and managing incident tickets to ensure service level agreements are met. The position offers a competitive salary and the opportunity to work in a dynamic environment focused on providing excellent customer service. If you are eager to start your career in support services and make a difference, this role is perfect for you.

Responsibilities

• Be the first point of contact for all incoming support calls and emails.
• Log all support calls in the system and manage incident tickets.

Job description

Locations: Didcot, Henley, High Wycombe, and Princes Risborough

Age Requirement

16+

Number of Positions

1

Pay

£15,000 a year

Description

You will be the first point of contact for all incoming support calls, emails, and sessions. Your responsibilities include logging all support calls in the system, keeping clients updated, and managing incident and request tickets to ensure established SLAs are met.

Additional Information

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Address

85F PARK DRIVE, Abingdon, OX14 4RY, United Kingdom