IT Apprentice

Orwell Housing Association; Ipswich; On-site; GBP 14,000 - 17,000; Full time

Job summary

Join a leading organization as an IT Apprentice, where you'll support the IT team while gaining hands-on experience and formal qualifications. This full-time role offers a supportive environment to kick-start your IT career, with responsibilities including customer service and problem-solving.

Benefits

22 days annual leave (pro rata) plus bank holidays

Reward and recognition awards

Ongoing training and development

Cashback Health plan

Access to Blue Light Card

Qualifications

• A level or equivalent work experience in Science or Computing.
• Completion of GCSE English and/or Maths will be provided if required.

Responsibilities

• Provide excellent customer service to colleagues requiring IT support.
• Take ownership of incidents and ensure they are documented and completed.
• Apply a continuous learning approach to technology and IT solutions.

Skills

Customer Service

Problem Solving

Analytical Thinking

Education

A level or equivalent work experience

GCSE English and/or Maths

Tools

Microsoft Office

Microsoft Windows

Job description

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credit_card Salary £7.55 per hour; £14,526 per year

The job requirements are detailed below. Where applicable, the skills, qualifications, and memberships required for this job have also been included.

Job details

Salary £7.55 per hour; £14,526 per year

Contractual hours 37

Basis Full Time

Package 22 days annual leave (pro rata) plus bank holidays

We are excited to be offering our first ever IT Apprentice opportunity!

In this role, you’ll provide valuable day-to-day support to the IT team while gaining hands-on experience and working towards formal qualifications.

This is a great opportunity for someone looking to kick-start their career in IT and grow within a supportive environment.

Key Responsibilities:

• Work collaboratively to ensure the delivery of the organisation’s vision, values, and strategic objectives.
• Provide excellent customer service to colleagues across the business who require IT support.
• Demonstrate an analytical, methodical, and systematic approach to problem solving.
• Take ownership or escalate incidents and ensure all allocated incidents are recorded, documented, and completed within agreed service level agreements.
• Operate in line with the Skills Framework for the Information Age (SFIA) level 2 of “Assist”.
• Apply a continuous learning approach to technology and IT solutions.
• A level or equivalent work experience in an area such as Science or Computing.
• Microsoft Office suite and Microsoft Windows experience is desirable.
• As this is a training-focused employment opportunity, qualifications are not considered necessary, and completion of GCSE English and/or Maths will be provided as part of the apprenticeship (if required).

*Please note this position requires office attendance 3 days a week during probationary period.

Why Join Orwell?

As well as our inclusive culture and passion for our PACE values, we offer a broad range of benefits including:

• 22 days annual leave (pro rata) plus bank holidays
• Reward and recognition awards
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Cashback Health plan
• Access to Blue Light Card – membership fees apply.

Closing date for applications: 18th May

Interview Date: To be confirmed

Before applying…

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing [e-mail].

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