IT Applications Engineer

Surrey Satellite Technology Ltd (SSTL); Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in commercial space exploration is seeking an IT Applications Engineer. The successful candidate will manage applications, support IT operations, and work closely with engineering teams to optimize systems. Relevant IT qualifications and experience in CAD applications are required. An excellent benefits package, including 32 days holiday and a pension scheme, is offered alongside a competitive salary.

Benefits

32 days Holiday plus Bank Holidays

Pension Scheme with Life Assurance

Private Medical & International Travel Insurance

Annual Bonus Scheme

Share Incentive Plan

Qualifications

• Relevant IT qualification or equivalent experience.
• Certifications like ITIL v3/4 and Microsoft Azure Administrator are a plus.
• National Security Vetting to a minimum SC level is required.

Responsibilities

• Manage software support tickets, licenses, and server updates.
• Configure monitoring tools for application health and performance.
• Engage with end users to capture requirements and implement solutions.

Skills

Application Support

Troubleshooting

Project Management

Licensing Management

Software Configuration

Data Analytics

Education

Relevant qualification in Information Technology, Computer Science, CAD/CAM Engineering

Tools

PowerShell

Bash

Job description

Join to apply for the IT Applications Engineer role at Surrey Satellite Technology Ltd (SSTL)

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Join to apply for the IT Applications Engineer role at Surrey Satellite Technology Ltd (SSTL)

SSTL is a world-renowned small satellite company dedicated to shaping the future of commercial space exploration, Earth observation, and the future sustainability of space.

Responsible For

We are looking for someone to manage the existing Business Systems, with the vision to make changes to improve efficiency and enhance the services offered. Keep up to date with new technologies and make appropriate recommendations.

As an IT Applications Specialist with a specialization in Engineering CAD application management, support and administration, Software renewals, licensing management, and server updates, you will play a critical role in ensuring the smooth operation of our IT environments.

You will be responsible for managing software support tickets from our customers, licenses, tracking renewals, and applying essential server updates and patches to maintain system security and reliability.

Key Tasks

Application Support and Monitoring:

• Configure monitoring tools with automated alerts to ease troubleshooting.
• Monitor application health and performance, addressing any issues promptly.
• Provide application support and manage incident resolution against established SLAs.
• Support all internal core applications, with a focus on SharePoint Online, CAD, PDM & PLM.
• Maintain and update application configuration including user security as needed to meet the business requirements.
• Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP).

New Systems:

• Capture requirements and create a plan with the vendor and end users to ensure a fully featured end solution.
• Implement new systems, using change control and project plans. Fully document all changes.
• Modernise existing systems, focusing on increasing operational efficiency.

Server Updates and Patches:

• Plan and execute server update and patch management strategies, automate where possible.
• Ensure critical updates, security patches, and firmware upgrades are applied to servers and applications in a timely manner.

Documentation and Reporting:

• Document all maintenance procedures for applications and services.
• Document repetitive troubleshooting tasks, with a view to automating where possible.
• Maintain detailed and up-to-date documentation of issues, resolutions of the solution procedure.
• Ensure change management is utilised for all changes.

Business Relations:

• Engage with the end users, especially engineering teams, and ensure their requirements are captured.
• Ensure the requirements of the different departments are implemented where possible.

Licensing Management:

• Maintain an accurate inventory of software licenses and subscriptions.
• Monitor license usage to ensure compliance with vendor agreements.
• Assist in negotiating and renewing software licenses, optimizing costs when possible.
• Collaborate with various departments to assess software needs and recommend licensing solutions.
• Ensure license services are updated and available.

IT Support:

• Provide Third-level IT support to end-users, resolving hardware and software issues.
• Assist in troubleshooting server-related problems and escalate complex issues to the appropriate teams.
• Assist in user account management, including account creation, modification, and termination.

Qualifications

• Relevant qualification in Information Technology, Computer Science, CAD/CAM Engineering or related field (or equivalent work experience).
• Relevant certifications (e.g., ITIL v3/4, CompTIA A+, Microsoft Certified: Azure Administrator, etc.) are a major plus
• Must be able to attain and hold National Security Vetting to a minimum SC level.

Experience

• Proven experience in IT support and administration, experience dealing with or working in an engineering environment
• Knowledge of licensing models for various software products (e.g., Microsoft, Adobe, Oracle, CAD Applications).
• Experience with system monitoring tools and techniques.
• Familiarity with Windows and Linux server operating systems and patch management tools
• Experience of managing hybrid environments.
• Scripting abilities in PowerShell, Bash, or similar tools for automation.

Knowledge & Skills

• Experience supporting CAD Engineering applications
• Excellent inter-personal and communication skills, able to influence, persuade and negotiate with people at all levels (externally & internally) as well as to assist in reaching compromises when there are conflicting requirements
• High degree of organisation, self-motivation and initiative
• Good team working skills, together with the ability to interface with others at all levels
• Results orientated with a strong drive to deliver
• Flexible and adaptable to changing priorities
• Pro-active and able to take initiative
• Decision making and creative problem-solving skills
• Proven ability to deliver solutions under pressure and to tight timescales
• Strong analytical and problem-solving skills.
• Excellent planning and organising skills
• Ability to multi-task and deliver both immediate and longer-term tasks

Desirable Knowledge Areas:

• Understanding of data analytics tools (e.g., Power BI, Tableau).
• Familiarity with compliance standards (e.g., GDPR, ISO 27001).
• Knowledge of programming languages such as Python, Java, or C# for application customisation.

The role is based in our Head Office in Guildford - flexible working arrangements tailored to the role requirements and business needs may be considered.

Our comprehensive benefits package includes; 32 days Holiday plus Bank Holidays, Pension Scheme with Life Assurance, Private Medical & International Travel Insurance, Annual Bonus Scheme, Share Incentive Plan, Enhanced Maternity, Paternity & Shared Parental Pay for new parents, High Street Discount Scheme and many more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

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