IT Application Support Lead

Christie's; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading auction house based in London is seeking an IT Application Support Lead to join their expanding IT team. This role involves managing vendor partnerships and enhancing internal IT operations, with a focus on providing exceptional service to all users. Ideal candidates will demonstrate advanced technical knowledge of Microsoft O365, alongside strong leadership and communication skills to drive collaboration across teams.

Benefits

25 days annual leave + 1 day Birthday leave

Christmas office closure between 25th Dec – 2nd Jan

Flexible Fitness Fund - £400 per year expense allowance

Volunteering day for charitable work

Donation matching up to £500 per annum

Private Health Insurance – no employee contribution needed

Generous retirement plan with pension contribution matching

Eyecare vouchers (once a year)

Qualifications

• Advanced knowledge of Microsoft O365, SharePoint, and Exchange Online.
• Proven track record in providing exceptional customer service.
• Experience managing technical support teams.

Responsibilities

• Manage vendor relationships and ensure performance aligns with agreements.
• Oversee internal IT operations and provide end-user support.
• Lead and coordinate training for new technology users.

Skills

Customer service

Technical problem-solving

Vendor management

Team management

Communication

Education

Technical support certification or equivalent

Tools

Microsoft O365

SharePoint

Exchange Online

Job description

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.

Why This Role Matters

We are seeking a highly skilled and experienced IT Application Support Lead to enhance our IT support team at a prestigious auction house in London.

This role is pivotal in managing both vendor relationships and internal IT operations to ensure seamless technology support across the organization.

The ideal candidate will possess advanced knowledge of Microsoft O365, exceptional customer service skills, and the ability to manage and resolve complex technical issues.

How You'll Make an Impact

Vendor Management and Collaboration

• Proven experience in establishing and managing vendor partnerships

• Demonstrated ability to ensure vendor performance aligns with commercial agreements and contractual obligations

• Experience in developing and implementing continuous improvement plans for vendor governance

• Strong background in collaborating with vendors to set goals, manage action plans, and ensure delivery

• Experience maintaining and expanding vendor, business, and product team relationships

• Proven ability to facilitate effective communication between business and vendors

• Experience in aligning feedback with product owners to prioritize issue resolution

• Demonstrated capability to act as a liaison between application support vendors, product delivery teams, and business departments

• Strong problem-solving skills in navigating technology platforms and connecting teams for complex issue resolution

• Experience in investigating issues to identify root causes and implementing corrective actions

Internal IT Operations and Application Support

• Proven leadership experience in managing internal IT support teams

• Demonstrated experience in providing end-user support, particularly to executive staff

• Strong background in managing technical support teams, including hiring, training, and performance management

• Experience in staying current with company policies, procedures, and IT trends

• Demonstrated collaboration with other departments to improve product functionality and customer satisfaction

• Strong background in creating and updating manuals and documentation

• Experience in coordinating training and orientation for new technology users

• Experience in organizing support, troubleshooting, and resolving time- sensitive issues

Specialised Knowledge and Skills

• Advanced knowledge and hands-on experience with O365, including: SharePoint and Exchange Online

• Proven track record of exceptional customer service with a problem-solving attitude

• Experience in managing a ticket queue and prioritizing tasks effectively

• Demonstrated team management and collaboration skills

• Proven ability to troubleshoot a wide range of technical issues

• Experience in providing remote support

• Proven ability to work under pressure

What you’ll bring to the team

• Hands-on experience with help desk

• Solid technical background with the ability to instruct non-technical audiences

• Excellent written and verbal communication skills

• Experience in highly integrated environments

• Experience in user training, documentation, planning, and budget management

• Strategic thinking

What’s great about working for us

• 25 days annual leave + 1 day Birthday leave

• Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family

• Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on

• Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you

• Donation matching of up to £500 per annum to help you support the organisations you care about

• Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)

• Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues

• Discretionary Bonus (dependent on the business and employee performance payable in March each year)

• Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)

• Private Health Insurance – no employee contribution needed, subsidised for other family members

• Dental Insurance – (may be extended at personal cost)

• Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months

• Competitive Life Insurance policy from first day

• Employee Assistance Programme – access to personal advice and support services including counselling

• Eyecare vouchers (once a year)

• Cycle to Work scheme

• Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops

• Seniorcare by Lottie, a comprehensive eldercare solution

• Robust family first policy:

  Ø 16 weeks full pay on Maternity Leave

  Ø Four-day week, for eight weeks, at full pay on return from Maternity Leave

  Ø Dependent back-up care: 10 sessions/ days of childcare or eldercare per year

  Ø The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…

*Christie’s reserves the right to change company benefits at any time

Closing Date: Sunday 15th June

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