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IT Application Support Lead

Christie's

London

On-site

GBP 55,000 - 70,000

Full time

2 days ago

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Job summary

Join a prestigious auction house as an IT Application Support Lead. This critical role involves managing vendor relationships and ensuring high-quality internal IT support. Candidates should have advanced Microsoft O365 skills and strong customer service abilities, contributing to a seamless technology environment.

Benefits

25 days annual leave + 1 day Birthday leave

Discretionary Bonus

Flexible Fitness Fund

Private Health Insurance

Generous retirement plan

Qualifications

Advanced knowledge of Microsoft O365 required.
Proven track record of customer service and problem solving.
Experience in managing technical support teams is essential.

Responsibilities

Manage vendor relationships and internal IT operations.
Provide end-user support, particularly to executive staff.
Troubleshoot a wide range of technical issues.

Skills

Customer Service

Problem Solving

Technical Support Management

Tools

Microsoft O365

SharePoint

Exchange Online

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The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.

Why This Role Matters

We are seeking a highly skilled and experienced IT Application Support Lead to enhance our IT support team at a prestigious auction house in London.

This role is pivotal in managing both vendor relationships and internal IT operations to ensure seamless technology support across the organization.

The ideal candidate will possess advanced knowledge of Microsoft O365, exceptional customer service skills, and the ability to manage and resolve complex technical issues.

How You'll Make An Impact

Vendor Management and Collaboration

Proven experience in establishing and managing vendor partnerships
Demonstrated ability to ensure vendor performance aligns with commercial agreements and contractual obligations
Experience in developing and implementing continuous improvement plans for vendor governance
Strong background in collaborating with vendors to set goals, manage action plans, and ensure delivery
Experience maintaining and expanding vendor, business, and product team relationships
Proven ability to facilitate effective communication between business and vendors
Experience in aligning feedback with product owners to prioritize issue resolution
Demonstrated capability to act as a liaison between application support vendors, product delivery teams, and business departments
Strong problem-solving skills in navigating technology platforms and connecting teams for complex issue resolution
Experience in investigating issues to identify root causes and implementing corrective actions

Internal IT Operations and Application Support

Proven leadership experience in managing internal IT support teams
Demonstrated experience in providing end-user support, particularly to executive staff
Strong background in managing technical support teams, including hiring, training, and performance management
Experience in staying current with company policies, procedures, and IT trends
Demonstrated collaboration with other departments to improve product functionality and customer satisfaction
Strong background in creating and updating manuals and documentation
Experience in coordinating training and orientation for new technology users
Experience in organizing support, troubleshooting, and resolving time-sensitive issues

Specialised Knowledge and Skills

Advanced knowledge and hands-on experience with O365, including: SharePoint and Exchange Online
Proven track record of exceptional customer service with a problem-solving attitude
Experience in managing a ticket queue and prioritizing tasks effectively
Demonstrated team management and collaboration skills
Proven ability to troubleshoot a wide range of technical issues
Experience in providing remote support
Proven ability to work under pressure

What You’ll Bring To The Team

Hands-on experience with help desk
Solid technical background with the ability to instruct non-technical audiences
Excellent written and verbal communication skills
Experience in highly integrated environments
Experience in user training, documentation, planning, and budget management
Strategic thinking

What’s Great About Working For Us

25 days annual leave + 1 day Birthday leave
Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family
Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on
Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you
Donation matching of up to £500 per annum to help you support the organisations you care about
Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)
Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues
Discretionary Bonus (dependent on the business and employee performance payable in March each year)
Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)
Private Health Insurance – no employee contribution needed, subsidised for other family members
Dental Insurance – (may be extended at personal cost)
Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months
Competitive Life Insurance policy from first day
Employee Assistance Programme – access to personal advice and support services including counselling
Eyecare vouchers (once a year)
Cycle to Work scheme
Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops
Seniorcare by Lottie, a comprehensive eldercare solution
Robust family first policy:

Ø 16 weeks full pay on Maternity Leave

Ø Four-day week, for eight weeks, at full pay on return from Maternity Leave

Ø Dependent back-up care: 10 sessions/ days of childcare or eldercare per year

Ø The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…

Christie’s reserves the right to change company benefits at any time

Closing Date: Sunday 15th June

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Engineering and Information Technology
Industries
Retail Luxury Goods and Jewelry

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