IT Application Support

Adria Solutions Ltd; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT company is seeking an IT Application Support specialist to enhance their clients' IT environments. The role involves providing 2nd/3rd line support, leading IT projects, and optimizing user experience with key business applications. Ideal candidates will have strong experience in support roles and knowledge of Microsoft technologies.

Benefits

Career growth and professional development

Collaborative and supportive IT team

Opportunity to work on exciting IT projects

Qualifications

• Strong experience in 2nd/3rd line support for hybrid users.
• Knowledge of Windows Server & Client OS, VMware ESXi, Veeam Data Platform, and ERP systems.
• Experience implementing Microsoft 365 applications.

Responsibilities

• Provide 2nd/3rd line IT support, ensuring an efficient and secure IT environment.
• Manage and lead IT projects, particularly around Microsoft 365 and ERP systems.
• Maintain and enhance security policies, procedures, and documentation.

Skills

2nd/3rd line support

Windows Server

Microsoft 365

Supplier management

Project management

Tools

VMware ESXi

Veeam Data Platform

ERP systems

Job description

Are you an experienced IT professional with strong 2nd/3rd line support skills? Do you have a passion for modern workspace technologies and driving IT improvements? If so, we have an exciting opportunity for you.

As an IT Application Support specialist, you will play a crucial role in maintaining and enhancing our clients' IT environment. You will provide technical support, lead IT projects, and ensure our employees maximize the potential of our systems and applications.

Key Responsibilities:

1. Provide 2nd/3rd line IT support, ensuring an efficient and secure IT environment.
2. Act as a superuser for key business applications, delivering training and optimizing user experience.
3. Manage and lead IT projects, particularly around Microsoft 365 and ERP systems.
4. Work with internal teams and external partners to resolve technical issues efficiently.
5. Maintain and enhance security policies, procedures, and documentation.
6. Monitor key security factors and ensure IT safety and compliance.
7. Identify opportunities for process improvement in IT infrastructure.

What We're Looking For:

Essential Skills & Experience:

1. Strong experience in 2nd/3rd line support for hybrid users.
2. Knowledge of Windows Server & Client OS, VMware ESXi, Veeam Data Platform, and ERP systems.
3. Experience implementing and adapting Microsoft 365 applications.
4. Supplier, vendor & stakeholder management skills.
5. Experience leading IT projects.

Desirable Skills:

1. Further knowledge of Microsoft BI, Intune, Azure.
2. Familiarity with Windows Defender for Endpoint.

Why Join Us?

• Opportunity to work on exciting IT projects.
• Career growth and professional development.
• Collaborative and supportive IT team.
• A company committed to IT security and innovation.

If you're ready to take the next step in your IT career, we'd love to hear from you. Apply now or get in touch for more details.